Cassi Henninger
Lincoln,Nebraska
Summary
Experienced Regional Property Manager with 20 years overseeing portfolio of properties. Seasoned professional with strong knowledge of renovation construction, regulations and area competitors. Highly successful at boosting occupancy and resident satisfaction.
Overview
19
19
years of professional experience
Work History
Regional Property Manager
Two Coast Living
02.2020 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Inspected community common areas, apartment units and model appearance to address problems.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
Property Manager
McCormack Baron Salazar
07.2019 - 02.2020
- Develop and manage highly skilled on-site staff through effective recruitment, training and motivation
- Hire, lead, direct, evaluate, and manage subordinate and team members
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Reviewed, approved and paid invoices related to property costs based on budgetary and contractual specifications
- Collected rents and monies for the property to maintain a 0 delinquency
- Handled resident complaints and expedited all maintenance requests
- Management of day-to-day operations of an assigned property, including resident relations, site staff supervision, and daily activities
- Oversight of all resources of the property to achieve established budgeted financial and operational goals, including financials, budgets, and collections
- Operate the property in accordance with the policies and procedures manual and the management plan for the property
- Responsible for building and maintaining a positive relationship with the residents, community, and city agencies
- Processing of tax credit certifications and interview residents for eligibility
- Review and analyze monthly financial reports and note variances
- Work with many reputable vendors and companies for unit turns and day-to -day repairs and operations
- Prepare detailed budgets and financial reports.
District Property Manager
NP Dodge Management Company
12.2012 - 06.2019
- Responsible for achieving owner's goals within the parameters of the approved property budget
- Manage and oversee operations, maintenance, administration, and improvement of residential property
- Hiring, training, and supervising staff
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for residential property
- Determine and certify the eligibility of prospective tenants
- Help with preparation of detailed budget for property
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance
- Review rents to ensure that they are in line with rental markets
- Perform annual employee performance reviews.
Property Manager
NE Real Estate Investment Solutions
07.2005 - 12.2012
- Working one on one with many different owners to satisfy their management needs
- Direct collection of monthly assessments, rental fees, and deposits, etc
- Reviewing end of the month owner reports
- Act as liaisons between tenants and owners
- Monitoring and enforcing the terms of all lease agreements
- Controlling procurement and expenditure costs
- Ensuring that properties are properly maintained
- Appointing contractors and monitoring their work
- Visiting properties and carrying out inspections
- Meeting with prospective owners for possible property management services
- Dealing with tenant complaints.
Education
Business Administration-Marketing/Management -
Southeast Community College
Lincoln, NebraskaReal Estate Sales -
Larabee School of Real Estate
Lincoln, NebraskaSkills
- Ability to multi task and work under pressure
- Great Communication Skills
- Ability to resolve disputes and solve problems
- Multiple property management software knowledge
- Self Driven Detail Oriented
- Directly supervising a variety of staff
- Proven Organizational ability
- Knowledge of multi-family real estate
- Team Player
- Asset Management
- Property Operations
Timeline
Regional Property Manager
Two Coast Living
02.2020 - Current
Property Manager
McCormack Baron Salazar
07.2019 - 02.2020
District Property Manager
NP Dodge Management Company
12.2012 - 06.2019
Property Manager
NE Real Estate Investment Solutions
07.2005 - 12.2012
Business Administration-Marketing/Management -
Southeast Community College
Real Estate Sales -
Larabee School of Real Estate