Summary
Overview
Work History
Education
Skills
Timeline
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Cassi Maheras

Howell,Michigan

Summary

I am an experienced Hanover employee with over five years of billing experience, and I'm seeking a full-time Accounts Receivable position or an Underwriting Technician/Assistant role where my experience in handling detailed financial data and my understanding of insurance- related processes can contribute directly to the team's success.

Overview

18
18
years of professional experience

Work History

SR CL Agency Service Associate (Helpdesk)

Hanover
Howell, MI
08.2020 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving billing problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently over the phone and via email.
  • Utilized advanced technical skills and expertise to troubleshoot complex quoting problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

HR Supervisor

JCPenney
Brighton, MI
10.2018 - 08.2020
  • Drove departmental efficiency by organizing comprehensive training orientations for multiple new hires.
  • Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
  • Secured optimal productivity by supervising multiple employees on staffing and recruiting administrative, operational and clerical functions.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.

Store Manager

Check 'n Go
Howell, MI
10.2017 - 10.2018
  • Open and close the store Daily
  • Responsible for $23,000 daily
  • Issuing pay day loans/Check cashing/ Net spend cards/up-sells Excel/Microsoft office
  • Skye meetings
  • Responsible for the stores Gross fees, origination's, write offs, debt, collections Courtesy calls, inactive customer calls, collection calls Maintaining a REAL-lationship with the customers/building trust and loyalty & providing world class customer service.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Maintained daily record of all transactions.

Shift Manager

Tix4Tonight
Las Vegas, NV
04.2012 - 09.2017
  • Recruited, trained, and evaluated sales associates Audited cash Generated reports Reported sales using software Oversaw call center Organized events Successfully managed the activities of 10 team members in multiple locations.
  • Handled all aspects of money transactions Created training manuals targeted at resolving even the most difficult customer issues.
  • Interviewed, hired and trained new quality customer service representatives.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Protection of company assets.

Customer Service Manager

Walmart Las Vegas, nv
Las Vegas, NV
03.2007 - 04.2011
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Trained, hired, and evaluated new associates.
  • Handled all aspects of money transactions and customer care.
  • Resolved customer questions, issues and complaints.

Education

High School Diploma -

Chaparral High School
Las Vegas, NV
06.2007

Skills

  • Team management
  • Multi-tasking
  • Attention to detail
  • Training and development
  • Customer satisfaction
  • Scheduling and planning
  • Remote employee management
  • Leadership
  • Conflict resolution
  • Effective communication
  • Deadline-oriented approach
  • Call center operations
  • Client relations
  • Customer service excellence
  • Customer care strategies
  • Database management
  • Event coordination
  • Meeting facilitation
  • Microsoft Excel proficiency
  • Financial management
  • Microsoft Office expertise
  • Personnel management
  • Policy implementation
  • Process improvement strategies
  • Quality assurance
  • Rapport building in sales

Timeline

SR CL Agency Service Associate (Helpdesk)

Hanover
08.2020 - Current

HR Supervisor

JCPenney
10.2018 - 08.2020

Store Manager

Check 'n Go
10.2017 - 10.2018

Shift Manager

Tix4Tonight
04.2012 - 09.2017

Customer Service Manager

Walmart Las Vegas, nv
03.2007 - 04.2011

High School Diploma -

Chaparral High School

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Cassi Maheras