CASSI MCFARLAND
San Marcos,CA
Summary
To obtain a customer service or retail position where I can utilize my skills and experience gained through previous work, including leading an afterschool program and managing a cardiology department, as well as my experience as a stay-at-home mom.
Accomplished and dedicated professional with over 10 years of experience in retail and customer service management, combined with extensive experience as a stay-at-home mom managing household operations. Proven ability to manage multiple tasks efficiently, with strong skills in organization, time management, communication, and financial management. Proficient in Microsoft Office Suite and various online marketing tools. Additionally, experience leading an after-school program and working in a cardiology department. Seeking to leverage diverse skills and experience to re-enter the workforce in a customer service or retail role.
Overview
26
26
years of professional experience
Work History
HOME-BASED BUSINESS OWNER
Self Employed
01.2015 - Current
- Established and managed a successful home-based business, providing handmade crafts and online retail
- Developed and implemented business plans and strategies to achieve financial goals
- Handled all aspects of business operations, including marketing, sales, customer service, and inventory management
- Built and maintained a customer base through excellent service and effective communication
- Utilized social media and online platforms to promote and grow the business
- Maintained accurate financial records, managed budgets, and ensured timely bill payments
- Demonstrated strong entrepreneurial skills and the ability to work independently.
HOUSEHOLD MANAGER
Home Maker
01.2013 - Current
- Managed multiple schedules for a household of four
- Created and implemented daily routines for efficient scheduling
- Established and maintained budgets for utilities, food, and other necessities
- Coordinated medical appointments for all family members and followed up with healthcare providers
- Managed household finances, including budgeting and bill payments
- Organized and coordinated fundraising events and activities at public schools, communicated with donors and sponsors.
LEAD AFTERSCHOOL PROGRAM
Nuestro Elementary
08.2013 - 06.2015
- Supervised and coordinated afterschool activities for students, ensuring a safe and engaging environment
- Developed and implemented educational and recreational programs that promoted social, emotional, and academic development
- Communicated with parents and staff to facilitate a collaborative approach to student care
- Monitored student progress and provided support as needed to enhance learning outcomes.
SCOTT AND WHITE CARDIOLOGY REP
Scott and White Hospital
01.2011 - 01.2013
- Provided administrative support within a busy cardiology department, assisting with patient scheduling and records management
- Coordinated appointments and follow-up care, ensuring timely communication between patients and healthcare providers
- Maintained confidentiality and security of patient information in compliance with HIPAA regulations.
CUSTOMER SERVICE MANAGER
HEB GROCERY COMPANY
01.1999 - 01.2013
- Improved customer service experience and created engaged customers
- Took ownership of customer issues and followed problems through to resolution
- Set clear missions and deployed strategies focused on those missions
- Developed service procedures, policies, and standards
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Education
Diploma -
Belton High School
Belton, TXSkills
- Over 10 years of experience in retail and customer service
- Excellent organizational and time management skills
- Strong communication skills, both written and verbal
- Proficient in budgeting and financial management
- Experienced in coordinating and managing schedules and events
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Skilled in using Windows operating systems
- Familiar with various social media platforms and online marketing tools
- Dedicated and hardworking with a proven ability to manage multiple tasks
- Strong problem-solving and conflict-resolution skills
- Experienced in inventory management and stock control
- Ability to work independently and as part of a team
- Customer-focused with a commitment to providing excellent service
- Detail-oriented with strong analytical skills
- Capable of handling confidential and sensitive information
- Adaptable and quick to learn new technologies and procedures
Additionalinformation
Available upon request., Available for immediate start.
Timeline
HOME-BASED BUSINESS OWNER
Self Employed
01.2015 - Current
LEAD AFTERSCHOOL PROGRAM
Nuestro Elementary
08.2013 - 06.2015
HOUSEHOLD MANAGER
Home Maker
01.2013 - Current
SCOTT AND WHITE CARDIOLOGY REP
Scott and White Hospital
01.2011 - 01.2013
CUSTOMER SERVICE MANAGER
HEB GROCERY COMPANY
01.1999 - 01.2013
Diploma -
Belton High School
Similar Profiles
Mia RussoMia Russo
Qualified Babysitter at Self EmployedQualified Babysitter at Self Employed
Stephanie SutherlandStephanie Sutherland
Hairstylist at Self EmployedHairstylist at Self Employed
Elly KellardElly Kellard
Artist at Self employedArtist at Self employed
Rayan Al-GahtaniRayan Al-Gahtani
Mathematics tutor at Self employedMathematics tutor at Self employed
Aubrey MatlockAubrey Matlock
Front Desk Associate at Courtyard Marriott CarlsbadFront Desk Associate at Courtyard Marriott Carlsbad