Cassi Vanos-Cader
Minden,NV
Summary
Hardworking, dependable and passionate job seeker with strong organizational skills; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Medical Staff Office
Carson Valley Health (formerly CVMC)
05.2022 - Current
- Completed background checks, live-scan fingerprints, credentialing, verification of licenses and certificates, monitor and maintain compliance in accordance with By-laws, Medicare guidelines, State and Federal Laws.
- Onboard providers and medial students
- Ambassador in the providers, medial students and employees
- Maintain Medical Staff data systems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines; work effectively in face-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Organized medical office events and networking; such as, holiday parties, quarterly committee meetings, luncheons, new letters, doctor/provider appreciation day swag, promoting a positive company culture and boosting morale.
HR Employment Specialist
Carson Valley Medical Center
05.2017 - 05.2022
- Support managers and directors with job positioning.
- Maintain HR data systems with confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Enhanced candidate employability by conducting thorough pre-screening, assessments and identifying individual skills, strengths and weaknesses prior to sending to hiring manager/leadership for consideration.
- Developed customized employment plans for new hires by conducting thorough assessment, identifying individual strengths and weaknesses, resulting in successful job placements and long-term career growth.
- Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
- Assisted employees in accessing additional resources such as training programs, educational courses, or financial assistance when needed and qualified.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements through continuous professional development activities.
- Delivered presentations at community organizations or schools to promote awareness of available employment opportunities.
- Assisted candidates with completing job applications and submitting resumes to improve interview chances.
- Partnered with departmental managers to ascertain hiring needs, develop accurate current job posting and descriptions to subsequently provide candidate recommendations and career opportunities.
- Facilitated job fairs and industry events to build employment networks.
- Developed and implemented onboarding and orientation programs for new employee; providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated with managers to identify and address employee relations issues. Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Generated and analyzed reports to monitor employee engagement and attrition trends. Developed and monitored employee recognition programs.
Administrative Assistant
Goped
01.2013 - 03.2017
- Human resources and employee relations.
- Effectively prepared documents, correspondence, reports, maintain records and data entry.
- Interact with CEO, CFO, Attorney, Managers, Employees and Vendors. Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained AR, AP, payroll, customer accounts, employee documents and monthly reports.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships. Boosted team productivity by ensuring timely responses to inquiries.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures. Developed strategies to streamline and improve office procedures.
- Managed paper and electronic filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer, vendor and contractor relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Delivered excellent customer service addressing concerns effectively, and building strong relationships.
- Completed forms, reports, logs and records to quickly handle all documentation as human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency, quality service and accuracy.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Office Supervisor
Premiere Oxygen
08.2008 - 12.2012
- Performed inventory, quality control, purchasing, AR, billing, data entry, create and maintain patient records, medical coding, insurance verification, multiple phone lines, patient education, point of contact for patients and physicians, ensuring exceptional customer and family relations.
- Upheld strict confidentiality standards when handling sensitive information or documentation. Streamlined office operations by implementing efficient filing systems and workflow processes to maintain patient charts to stay compliant with state and federal laws and regulations.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Boosted overall office efficiency with appropriate task delegation and workload distribution. Managed daily schedules, appointments, and meetings for staff to ensure optimal time management for patient care.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Provided exceptional customer service by addressing patient inquiries promptly and professionally.
- Implemented effective employee recognition programs that increased morale and motivation within the team.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations based on candidate qualifications.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Ensured compliance with federal regulations regarding labor laws, taxes, payroll processing while maintaining accurate records.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Collections Analyst
Accenture
07.2007 - 08.2008
- Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
- Improved collections efficiency with timely follow-ups on overdue invoices.
- Developed customized solutions for clients facing financial difficulties, minimizing losses for the company.
- Managed a portfolio of high-risk accounts, reducing potential bad debt.
- Enhanced client relationships through professional communication and negotiated settlements in difficult situations, payment arrangements, ensuring prompt payments from customers.
- Maximized recoveries by implementing effective collection strategies tailored to individual account circumstances.
- Ensured adherence to federal and state laws governing debt collection practices, protecting company reputation and minimizing legal risks.
- Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
- Implemented process improvements that increased efficiency within the collections department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Analyzed customer financial records to determine appropriate payment plan.
- Generated and distributed monthly customer statements.
Office Manager and Customer Service
Vital Care
07.2002 - 06.2007
- Maintained exclusive contracts with the Veteran's Administrator and Hospice
- Inventory, quality control, purchasing, AP, AR, monthly reports, budgeting, forecasting, training, hiring/relieved of duty, human resources, data entry, create and maintain patient records, ICD-9, insurance verification, multiple phone lines, patient education, ensuring exceptional employee, customer and family relations.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining compliance and confidentiality of patient documents, company documents and personnel records to keep organization operating within legal and regularity guidelines of compliance with state and federal laws and Joint Commission regulations.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections. Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors. Maintained exclusive contracts with the Veteran's Administrator and Hospice.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones. Evaluated employee records and productivity, conveyed constructive feedback to improve skills submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Diploma -
Crescenta Valley High School
LaCrescenta, CAAssociates General Education with focus on Business -
Glendale College
Glendale, CASkills
- Self-Directed
- MS Office
- PPE use
- Customer Relations
- Dependable
- Responsible
- Written Communication
- Active Listening
- Task Prioritization
- Flexible and Adaptable
- Google Drive
- Social Perceptiveness
References
References available upon request.
Timeline
Medical Staff Office
Carson Valley Health (formerly CVMC)
05.2022 - Current
HR Employment Specialist
Carson Valley Medical Center
05.2017 - 05.2022
Administrative Assistant
Goped
01.2013 - 03.2017
Office Supervisor
Premiere Oxygen
08.2008 - 12.2012
Collections Analyst
Accenture
07.2007 - 08.2008
Office Manager and Customer Service
Vital Care
07.2002 - 06.2007
Diploma -
Crescenta Valley High School
Associates General Education with focus on Business -
Glendale College
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