Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cassi Williams

Hanceville

Summary

Adept at driving operational efficiency and team leadership, I significantly enhanced store performance at Bargain Hunt. By implementing best practices and fostering a culture of exceptional customer service, I streamlined processes and cultivated high-performing teams, markedly improving sales productivity and employee retention. My expertise in operations management and problem-solving consistently delivers impactful results.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

18
years of professional experience

Work History

Bargain Hunt

Operations Manager
03.2018 - Current

Job overview

  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
  • Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Aligned departmental goals with organizational vision to enhance productivity.
  • Streamlined operations by identifying and eliminating redundancies.
  • Cultivated high-performing teams by implementing mentoring programs.
  • Implemented training programs for enhanced employee skills.
  • Coordinated recruitment efforts to attract top talent.
  • Streamlined communication processes to foster transparency among departments.
  • Conducted performance evaluations to identify areas for employee growth.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Established a welcoming atmosphere to encourage repeat business.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
  • Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
  • Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
  • Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Increased sales with effective staff training and development programs, ensuring excellent customer service.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Dollar General

Key Holder
02.2017 - 03.2018

Job overview

  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Decatur General Hospital

Polysomnography Technician
05.2007 - 02.2009

Job overview

  • Conducted regular inventory checks for consumables such as electrodes or sensors used in the daily operation of the lab area.
  • Promoted a comfortable environment for patients during overnight stays, addressing concerns and ensuring a positive experience.
  • Improved patient care by conducting comprehensive sleep studies and analyzing results for accurate diagnosis.
  • Strengthened interdepartmental collaboration by participating actively in interdisciplinary team meetings related to sleep disorders.

Education

Wallace State Community College
Hanceville, AL

AssociateDegree from Polysomnography
05-2007

University Overview

  • Dean's List May 2007

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Management
  • Policies and procedures implementation
  • Customer relationship management

Timeline

Operations Manager

Bargain Hunt
03.2018 - Current

Key Holder

Dollar General
02.2017 - 03.2018

Polysomnography Technician

Decatur General Hospital
05.2007 - 02.2009

Wallace State Community College

AssociateDegree from Polysomnography

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Cassi Williams