Cassia Lutete
New York
Summary
Enthusiastic and motivated student well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.. Skilled in operating POS systems, managing transactions, and handling inventory with accuracy and efficiency. Demonstrates a strong ability to build customer relationships, provide tailored product recommendations, and contribute to a positive store environment. Eager to leverage strong interpersonal skills and a passion for retail and customer service positions to contribute to team success and drive business growth.
Overview
4
4
years of professional experience
Work History
Bookstore Assistant
Manhattan College
The Bronx, NY
02.2026 - Current
- Utilized Digby library software to locate materials, track inventory, and assist in resolving missing-item records.
- Demonstrated strong attention to detail while managing book inventories and ensuring accurate placement of materials.
- Assisted with identifying and retrieving missing or misplaced books within the library collection.
- Maintained organized book displays, enhancing customer engagement and sales.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Coordinated special events and author readings, fostering community engagement and brand promotion.
Sales Associate
Princess Polly
New York, NY
03.2025 - 02.2026
- Maintained up-to-date knowledge of merchandise trends and inventory levels.
- Executed sales promotions and visual merchandising strategies to drive engagement.
- Collaborated with team members to optimize store operations and customer service.
- Processed transactions efficiently, ensuring accuracy in cash handling and receipts.
- Trained new associates on company policies, procedures, and sales techniques.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Edikted
New York, New York
03.2024 - 03.2025
- Operated the cash register, processed transactions accurately, and handled cash and credit payments efficiently.
- Operated the POS system to process transactions accurately, including cash, credit, and debit payments. Managed refunds, exchanges, and gift card transactions efficiently.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions and offered product advice.
- Conducted inventory checks and managed stock levels, including receiving and unpacking shipments, and ensuring proper product storage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
Community Engagement & Social Action Organizer
Manhattan College
Bronx, NY
09.2023 - 12.2024
- Strong in business analysis such as sending emails is a common form of communication in both personal and professional settings
- Effective in marketing and event planning which markets and raises customer interest in specific events
- Managed multiple projects simultaneously using Canva to foster creative flyers, advertisements, and schedules
- Skillful in relationship-building skills and established rapport, trust, and mutual understanding with the community members and stakeholders
- Attended meetings that share information and sharing of information enables sharing of responsibility and decision making
- Incorporated social networking by maintaining social media presence and engagement.
Video Editor & Interviewer
Trinity Church
New York City, NY
07.2023 - 08.2023
- Proficient in camera operation, lighting, and sound equipment
- Strong understanding of film production processes and workflows
- Ability to work effectively in high-pressure and fast-paced environments
- Worked as a team member to considering many perspectives and make difficult decisions to create a film documentary about the Trinity Church
- Excellent communication and collaboration skills within a creative team
- Proficient in using video editing softwares such as Adobe Premiere Pro.
Researcher
Trinity Church
New York City, NY
07.2022 - 08.2022
- Conducted research in the archive of Trinity Church to curate and design a historical exhibit
- Collaborated with experts, historians-in-residence, authors, and archivists to build skills around synthesizing historical data and storytelling
- Incorporated communication skills while attending seminars
- Worked as a team member to make critical decisions considering many perspectives
- Built proficiency in navigating local and city archival systems and online databases.
Education
Bachelor of Science - Public Health
Manhattan College
Bronx, NY05-2027
Skills
- Project Management
- Communication
- Hospitality & Guest Relations
- Friendly and Professional Communication
- Community Engagement
- Social Networking Marketing
- Collaboration
- Business Analysis
- Video Editing
- Complex Problem Solving
- Active Listening
- Research
- POS System Operation
- Cash Register Operation
- Stocking and replenishing
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited Working
Timeline
Bookstore Assistant
Manhattan College
02.2026 - Current
Sales Associate
Princess Polly
03.2025 - 02.2026
Sales Associate
Edikted
03.2024 - 03.2025
Community Engagement & Social Action Organizer
Manhattan College
09.2023 - 12.2024
Video Editor & Interviewer
Trinity Church
07.2023 - 08.2023
Researcher
Trinity Church
07.2022 - 08.2022
Bachelor of Science - Public Health
Manhattan College