Cassia Crawford
Lithonia,GA
Summary
Experienced sales professional with a strong track record in inbound roles. Proficient in customer relationship management, persuasive communication, and problem-solving. Emphasizes collaboration and delivering results. Adaptable to changing needs and environments. Recognized for reliability, effective negotiation skills, and a customer-centric approach.
Overview
8
8
years of professional experience
Work History
Digital Inbound Sales Representative
Wayfair LLC
12.2021 - Current
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Responded to customers within required turnaround times.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
Customer Service Specialist
William Sonoma Inc - Pottery Barn
01.2021 - 10.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Customer Care Representative
Kohls Corp
10.2016 - 05.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Customer Service Representative
Hilton Grand Vacations Call Center
01.2018 - 04.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to determine best methods to resolve service and billing issues.
Education
Bachelor of Arts - Communication And Conflict
University of Central Florida
Orlando, FL12.2021
Skills
- Customer Relationship Building
- Inbound sales
- Goal-Oriented
- Email Communication
- Quality Control Procedures
- Data entry proficiency
- Lead Qualification
- Performance Metrics
Timeline
Digital Inbound Sales Representative
Wayfair LLC
12.2021 - Current
Customer Service Specialist
William Sonoma Inc - Pottery Barn
01.2021 - 10.2021
Customer Service Representative
Hilton Grand Vacations Call Center
01.2018 - 04.2019
Customer Care Representative
Kohls Corp
10.2016 - 05.2019
Bachelor of Arts - Communication And Conflict
University of Central Florida
Similar Profiles
Julie HarveyJulie Harvey
Senior Business Account Executive at Wayfair LLCSenior Business Account Executive at Wayfair LLC
Olivia WaltersOlivia Walters
Learning and Development Associate at Wayfair LLCLearning and Development Associate at Wayfair LLC
Angela GrammaticaAngela Grammatica
Senior Customer Service Representative at Wayfair LLCSenior Customer Service Representative at Wayfair LLC
Sharavan GaragaSharavan Garaga
Campus & Early Career Recruiter at Wayfair LLCCampus & Early Career Recruiter at Wayfair LLC
NiKale HandspikeNiKale Handspike
Technical Team Lead Operator at Duracell BatteriesTechnical Team Lead Operator at Duracell Batteries