Cassia Flournoy
Dallas,TX
Summary
Dynamic sales associate with a proven track record at DTLR, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and upselling techniques. Skilled in inventory control and payment processing, consistently achieving sales goals while maintaining a positive and professional demeanor.
Overview
6
6
years of professional experience
Work History
Sales Associate
DTLR
arlington, tx
03.2024 - 06.2025
- Assisted customers in selecting products to meet their needs.
- Processed transactions accurately using point-of-sale systems.
- Maintained store displays to ensure an appealing shopping environment.
- Collaborated with team members to achieve daily sales goals.
- Managed inventory by restocking shelves and organizing merchandise.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves as needed to ensure sufficient inventory levels.
waitress
hooters
Lewisville, Texas
04.2021 - 11.2023
- Provided prompt and friendly service to customers in a fast-paced environment.
- Took orders accurately and efficiently using handheld devices.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections and answered inquiries about dishes.
- Handled cash transactions and processed payments with attention to detail.
- Upsold promotions and specials to enhance guest dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
4D Transportation LLC
Dispatcher/Customer Service
Mansfield, Texas
03.2019 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
Hebron High
Lewisville, TX08-2019
Skills
- Customer service
- Visual merchandising
- Sales techniques
- Service coordination
- Relationship building
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Payment processing
- Listening skills
- Problem-solving
- Professional demeanor
- Inventory control
- Upselling and cross selling
- Cash register operation
- Feedback implementation
- Product guidance
- Verbal and written communication
- Calm demeanor
- Exceptional customer service
- Task prioritization
- Positive and professional
- Client account management
- Negotiation tactics
- Client retention strategies
- Excellent people skills
- Reading comprehension skills
- Service oriented
- Order processing
- Customer engagement
Timeline
Sales Associate
DTLR
03.2024 - 06.2025
waitress
hooters
04.2021 - 11.2023
4D Transportation LLC
Dispatcher/Customer Service
03.2019 - 01.2023
High School Diploma -
Hebron High
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