Cassia Leite
Newark,CA
Summary
Education leader seeking a role in Enrollment Operations Management, offering expertise in workflow design, team leadership, and data-driven decision-making. Experienced in managing complex administrative processes and ensuring accuracy, consistency, and high-quality service in student-centered environments. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Preschool Director
Action Day Schools
09.2024 - Current
- Managed daily operations of a preschool center, overseeing all aspects of curriculum development, staff management, and parent communication
- Oversaw and executed the full selective hiring process, including recruiting, interviewing, and onboarding qualified educators and staff.
- Led a team of teachers and support staff, providing guidance, training, and ongoing professional development opportunities
- Supervised and supported the Enrollment Specialist in managing prospective family inquiries, application processing, and admissions communications.
- Oversaw the accuracy and integrity of enrollment and student data within the CRM system; conducted regular spot checks and audits to ensure consistency and compliance with reporting standards.
- Partnered with families throughout the admissions journey to ensure a seamless, mission-driven experience from inquiry to enrollment.
- Established strong relationships with parents through regular communication channels such as newsletters, parent-teacher conferences, and open houses
- Maintained accurate records of student attendance, progress reports, and assessments in accordance with school policies
- Managed the preschool budget by monitoring expenses and making strategic purchasing decisions to optimize resources while maintaining quality standards
- Evaluated teacher performance through classroom observations and provided constructive feedback for professional growth
- Organized staff meetings to facilitate collaboration among teachers and discuss curriculum updates or policy changes
- Ensured compliance with health codes, fire safety regulations, licensing requirements, and other relevant guidelines
Preschool Enrollment Specialist
Action Day Schools
10.2022 - 09.2024
- Collaborated with directors and admissions staff to refine workflows and enhance efficiency in the enrollment process.
- Managed a high volume of incoming calls and emails from prospective families, providing detailed information about enrollment requirements, program offerings, and scheduling tours
- Assisted families with the application process, ensuring all necessary documents were submitted accurately and on time
- Participated in recruitment events such as college fairs and open houses to promote enrollment opportunities and attract potential families
- Followed up with leads generated through marketing campaigns or referrals to provide personalized assistance throughout the enrollment process
- Utilized CRM software to track interactions with prospective students, ensuring timely follow-ups and accurate record-keeping
- Quickly adapted to new CRM features and system updates, becoming a go-to resource for troubleshooting and team support.
- Experienced in utilizing multiple CRM platforms, including Insightly, Intellikids, and SmartCare, to ensure accuracy, consistency, and integrity across student records and admissions pipelines.
- Conducted high-quality campus tours, effectively highlighting academic programs, outstanding faculty, and key features of the school campus to prospective families and students
- Built strong relationships with families through personalized communication, ensuring a welcoming and informative enrollment experience
Preschool Teacher
Action Day Schools
08.2021 - 10.2022
- Developed and implemented age-appropriate lesson plans for preschool students, fostering their cognitive, social, and emotional development
- Implemented behavior management strategies to promote positive classroom behavior and create a safe and inclusive learning environment
- Collaborated with parents to provide regular updates on student progress and address any concerns or questions they may have had
- Conducted parent-teacher conferences to discuss individual student performance and development goals
- Fostered a multicultural and inclusive classroom environment that celebrated diversity and promoted respect for all students
- Created a stimulating learning environment that encouraged curiosity, exploration, and creativity among students
Paraprofessional
WOODSIDE HIGH SCHOOL
08.2017 - 04.2021
- Provide 1:1 academic and behavioral support to students who have learning differences/disability;
- Working with students’ case managers to develop goals and plans for students following and/or before their IEPs
- Apply teaching lessons to assist teachers in various subjects
Education
Bachelor's - Psychology with a minor in Special Education
San Francisco State University
San Francisco, CA05.2019
CERTIFICATE - Early Intervention
SKYLINE COLLEGE
San Bruno, CA05.2017
ASSOCIATE IN ARTS - Psychology
SKYLINE COLLEGE
San Bruno, CA05.2017
Skills
- Team management
- Payroll management
- Employee relations
- Project management
- Leadership
- Writing skills
- CRM system proficiency
- Administrative experience
- Powerpoint
- Microsoft Excel
- Recruitment and selection
- Exceptional communication
- Reporting and analytics
- Customer service expertise
Certification
- Early Intervention May 2017 to Present
- CPR Certification
- Special Education Certification
- Infant & Toddler Certification
- Early Childhood Education Teaching Certification
- First Aid Certification
Languages
Portuguese - Fluent
Spanish - Intermediate
Timeline
Preschool Director
Action Day Schools
09.2024 - Current
Preschool Enrollment Specialist
Action Day Schools
10.2022 - 09.2024
Preschool Teacher
Action Day Schools
08.2021 - 10.2022
Paraprofessional
WOODSIDE HIGH SCHOOL
08.2017 - 04.2021
CERTIFICATE - Early Intervention
SKYLINE COLLEGE
Bachelor's - Psychology with a minor in Special Education
San Francisco State University
ASSOCIATE IN ARTS - Psychology
SKYLINE COLLEGE
Additional Information
- CUSTOMER SERVICE
- Ability to work well in crowded environments and preserve calm under stressful situations.
- Ability to deliver any type of information without causing stress, as well as calming people down.
- COMMUNICATION
- Ability to listen, respect, and empathy to others, but also respectfully demonstrate point of view.
- Ability to lead a team as well as work as part a team.