Cassian Jennings
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
ArcBest
07.2024 - Current
- Provided support over the phone and through email to ABF customers.
- Assisted with tracking freight, coordinating new pickups and deliveries, website troubleshooting, and general questions.
- Coordinated with members of my own team as well as hundreds of other locations or departments to ensure accurate information was provided in a timely manner.
- Worked with Microsoft Office Suites for document management, order fulfillment, team collaboration, and presentations.
Assistant Team Lead
Foundever/Sitel Group
03.2023 - 07.2024
- Answered questions and helped agents complete calls as efficiently and satisfactorily as possible
- Led team meetings discussing new policies, team stats, regulations, and quality of calls
- Coached agents individually on successes and opportunities for their service through call listening and direct feedback
- Helped culminate new leadership - providing feedback to management for who I believed possessed the capability and work ethic.
- Used Microsoft Office Suites to create presentations, development plans, and guides.
On the Job Training Coach
Foundever/Sitel Group
12.2022 - 03.2023
- Helped train the new hires by listening to their calls and providing feedback, explaining processes and how to implement them, and encouraging critical thinking and engagement.
- Led meetings for the entire class as well as meeting with individual new hires assigned to me.
- Used Microsoft Office Suites to create presentations, development plans, and guides.
Customer Service Representative
Foundever/Sitel Group
02.2022 - 12.2022
- Worked productively to determine the needs of customers and fast track solutions to those needs by researching, locating, and relaying information to customers
- Used computer programs to access customer accounts, research problems, and locate solutions.
Stocking & Receiving Associate
Lowe's Home Improvement
07.2021 - 02.2022
- Unloaded trailers with new merchandise, sorted merchandise onto pallets, and distributed the merchandise across the store.
- Utilized forklifts, order picker machines, and pallet jacks to transfer pallets of merchandise to the appropriate aisles for stocking.
- Coordinated with teammates to safely handle these machines by performing "health" checks for things like tires, lights, pedals, etc. as well as "spotting" for each other to ensure merchandise, associate, and customer safety.
- Used Zebra technology to communicate with team members and effectively stock merchandise.
Education
HIGH SCHOOL DIPLOMA -
Future School
Fort Smith05.2020
Skills
- Leadership
- Communication
- Teamwork
- Google/Microsoft Suite Tools
- Organization
- Computer Literacy
- Forklift Maintenance
- Forklift Operations
- Safety
- Internet Literacy
Timeline
Customer Service Coordinator
ArcBest
07.2024 - Current
Assistant Team Lead
Foundever/Sitel Group
03.2023 - 07.2024
On the Job Training Coach
Foundever/Sitel Group
12.2022 - 03.2023
Customer Service Representative
Foundever/Sitel Group
02.2022 - 12.2022
Stocking & Receiving Associate
Lowe's Home Improvement
07.2021 - 02.2022
HIGH SCHOOL DIPLOMA -
Future School
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