Cassi Ann Taniguchi
Aiea,HI
Summary
Energetic Dental Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked office. Collaborative team member, maintaining positive communication and friendly nature.
Enthusiastic Dental Receptionist/Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any career path.
Hardworking and passionate job seeker with strong communication skills eager to secure entry-level Job in a Recruiting Specialist position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dental Office Receptionist
Koko Head Dental
Honolulu, HI
06.2011 - 09.2014
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Answered phone calls and messages for 1 physician in dental facility, scheduling appointments and handling patient inquiries.
Dental Assistant
Koko Head Dental
Honolulu, HI
04.2008 - 08.2008
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 5-8 procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Prepared patient X-rays and images on the computer for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment in the autoclave. I also sanitized all chairs and tables using disinfecting CaviWipes after each patient.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, alloys, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns placed and seated.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Prepared and positioned patients for procedures by making sure they were calm and comfortable before clipping dental napkins and placing patient safety devices.
Education
Bachelor Of Business Administration - Business Management
University of Phoenix
Hawaii06.2012
Certificate - Dental Assisting
Hawaii School of Dental Arts
Honolulu, HI03.2008
Skills
- Insurance Verification
- Dental Consultations
- Dental Equipment
- Understanding of Confidentiality Laws
- Payment Processing
- Cleaning and Sterilizing
- Dental Terminology
- Invoice Preparation
- Dental Staff Support
- Phone and Email Etiquette
- Organization and Time Management
- Mail Sorting and Distribution
- Software Applications
- Business Correspondence
- Taking Client Histories
- HIPAA Compliance
- Patient Scheduling
- High-Volume Environments
- Electronic Dental Record (EDR)
- Verbal and Written Communication
- Appointment Scheduling
- Patient Billing
- Hygiene Practices
- Reminder Calls
- Patient Eligibility Requirements
- Reading Comprehension
- Payment Scheduling and Collection
- Team Meetings
- Preparing Treatment Rooms
Timeline
Dental Office Receptionist
Koko Head Dental
06.2011 - 09.2014
Dental Assistant
Koko Head Dental
04.2008 - 08.2008
Bachelor Of Business Administration - Business Management
University of Phoenix
Certificate - Dental Assisting
Hawaii School of Dental Arts
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