Cassidee Roberts
Ammon,ID
Summary
Well-qualified professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts, and solving diverse problems. Background includes successfully managing documentation and daily living support needs for clients. Good organizational skills with a hardworking mentality and caring approach.
Overview
6
6
years of professional experience
Work History
Discharge Planner
Gate Gourmet
Pocatello, ID
10.2020 - 08.2024
- Conducted assessments to assess patient's level of functioning and identify appropriate resources upon discharge.
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
- Collaborated with other healthcare professionals to ensure successful transition from hospital to home setting.
- Identified any potential barriers or risks that may impede successful outcomes post-discharge.
- Assisted in the coordination of services needed after hospitalization such as home health care, durable medical equipment, transportation.
- Maintained timely communication with physicians regarding patient's progress during the course of treatment prior to discharge.
- Facilitated referrals for follow up appointments with specialists or primary care providers post-discharge.
Insurance Agent Assistant
Allstate Insurance Co
Pocatello, ID
01.2020 - 10.2020
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
- Processed payments for insurance premiums and updated account information as needed.
- Handled incoming calls from customers to provide assistance with existing policies or to answer inquiries about new products.
- Conducted research on prospective clients to determine eligibility for specific insurance plans.
Medical Assistant
Dr. David Wise
Pocatello, ID
05.2019 - 01.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Receptionist /Assistant Activities Coordinator
Gateway Transitional Care Center
Pocatello, ID
10.2018 - 05.2019
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Performed data entry tasks into various software systems accurately and quickly.
- Handled confidential information with discretion and professionalism.
- Provided assistance to other departments when needed.
- Assisted in planning and executing activities for residents of senior living facility.
- Organized and led weekly group activities such as bingo, trivia games, and arts and crafts.
- Provided individualized attention to residents during activities to ensure their safety and enjoyment.
- Maintained records of attendance at all events.
- Ensured compliance with all state regulations related to activities programming.
- Created monthly newsletters and email updates about upcoming events for staff, families, and residents.
- Planned special events such as holiday parties, field trips, and picnics.
- Conducted assessments of resident interests in order to tailor program offerings accordingly.
Education
Paul Mitchell The School Rexburg
Rexburg, ID08-2025
High School Diploma -
Pocatello High School
Pocatello05-2015
Skills
- Educational materials and resources
- Staff assistance
- Community resources
- Treatment plans
- Interdisciplinary collaboration
- Policy interpretation
- Care coordination
- Discharge planning
- Financial counseling
- Improving well-being
- Problem-solving aptitude
- Attention to detail
- Excellent communication
- Adaptability and flexibility
Timeline
Discharge Planner
Gate Gourmet
10.2020 - 08.2024
Insurance Agent Assistant
Allstate Insurance Co
01.2020 - 10.2020
Medical Assistant
Dr. David Wise
05.2019 - 01.2020
Receptionist /Assistant Activities Coordinator
Gateway Transitional Care Center
10.2018 - 05.2019
Paul Mitchell The School Rexburg
High School Diploma -
Pocatello High School
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