Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cassidi  Mosier

Cassidi Mosier

Summary

Dynamic and certified waitress with over 20 years of experience, notably at Cracker Barrel, where I excelled in customer satisfaction and upselling, significantly increasing sales. Skilled in beverage preparation and team collaboration, I bring a proven track record of maintaining high-quality service standards and fostering a positive dining experience.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

3
3
years of professional experience

Work History

Waitresss

Cracker Barrel
03.2022 - 01.2025

I am "Serve-Safe Certified" I have attended the class; a few times. I have my liquor's license that is current and good for years. I started serving at the age of 15 at Country Catfish, lol good ole' hush puppies! Now at 36 I was at the Barrel for a little over a year. I'd rather discuss in person. I do attend school online for college but have open availability however if possible id like to be able to attend church Sunday mornings but def not required. Please let me come be an asset for your company!

  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Education

Bachelor of Science - Criminal Justice With A Concentration in Human Ser

Colorado Technical University
Colorado Springs, CO
05-2027

Skills

  • Dining area maintenance
  • Team collaboration
  • Beverage preparation
  • Customer service
  • Inspection documentation
  • Raw materials testing
  • Recordkeeping
  • Error reduction
  • Process improvement
  • Safety procedures
  • Production experience
  • Measurement techniquesi
  • Production expertise
  • Compliance enforcement
  • Color matching
  • Calibration techniques
  • Materials testing
  • Quality management
  • Visual inspection
  • OSHA compliance
  • Acceptance requirements
  • Training and mentorship
  • Material testing
  • Test equipment operation
  • Quality control
  • Safety protocols

Timeline

Waitresss

Cracker Barrel
03.2022 - 01.2025

Bachelor of Science - Criminal Justice With A Concentration in Human Ser

Colorado Technical University
Cassidi Mosier