Summary
Overview
Work History
Education
Skills
Timeline
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Cassidie Duez

Saint Augustine,FL

Summary

Dynamic Hourly Manager at PDQ Restaurant with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and conflict resolution, I successfully mentored staff, improved processes, and implemented a rewards program that boosted employee morale. Adept at managing schedules and fostering strong relationships with customers and suppliers.

Overview

7
7
years of professional experience

Work History

Hourly Manager

PDQ Restaurant
08.2018 - Current
  • Assisted in team coordination to enhance operational workflow and communication.
  • Supported project management activities through scheduling and resource allocation.
  • Learned and utilized company-specific tools for tracking project deliverables effectively.
  • Participated in training sessions to improve understanding of industry standards and compliance.
  • Developed organizational skills by maintaining documentation for ongoing projects.
  • Collaborated with team members to identify areas for process improvement and efficiency gains.
  • Engaged in problem-solving discussions to address challenges within the department effectively.
  • Provided administrative support to ensure seamless execution of daily operations and tasks.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma - Marketing

St. John’s River State College
Saint Augustine, FL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Expectation setting
  • Expense tracking
  • Safety procedures
  • Employee onboarding
  • Recruiting and interviewing
  • Effective communication
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Managing operations and efficiency
  • Customer relationship management
  • Training and development
  • Scheduling and coordinating
  • Negotiation and conflict resolution
  • Employee development
  • Schedule management

Timeline

Hourly Manager

PDQ Restaurant
08.2018 - Current

High School Diploma - Marketing

St. John’s River State College

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Cassidie Duez