Cassidie Mowry
Dayton,Va
Summary
Attentive Front Desk Supervisor with advanced hospitality skills and a firm grasp of front desk procedures and best practices. Determined to deliver positive, memorable experiences to every guest. Maximizes service and satisfaction by staying on top of changing policies, procedures, and guest requirements.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Country Inn and Suites
06.2022 - Current
- Handled high volume of guest interactions each day with high accuracy, including check-ins, check-outs, and requests
- Managed complaints decisively, pursuing every opportunity to maintain revenue and promote brand loyalty
- Helped guests feel welcome with a service-oriented, upbeat front desk team carefully managing every interaction
- Boosted revenues by identifying and capitalizing on sales opportunities
- Assisted guests with navigating the property and suggested valuable services throughout the building and grounds.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Front Desk Agent
Country Inn and Suites
04.2021 - 10.2021
- Maintained strict property security, monitoring visitors and restricting access
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Contacted housekeeping or maintenance staff when guests reported problems
- Oversaw daily check-ins, managed expectations, and offered tips to improve stays
- Educated guests about area attractions, top restaurants, and available services
- Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out
- Answered phones, recorded messages, and transferred calls to designated staff
- Conducted room inspections after guest check-outs.
Cashier
Walmart
11.2020 - 04.2021
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at the beginning and end of each shift, investigating and resolving any discrepancies
- Maintained customers satisfaction by quickly processing payments and bagging purchases
- Engaged customers in pleasant conversation while completing cash register transactions
- Addressed customer questions and complaints with professionalism
- Prevent losses by watching for suspicious behavior.
Education
Bachelor of Arts (B.A.) - Psychology and Business -
Bridgewater College
Bridgewater, VAHigh School - NA -
Highland Country Public School
Highland, Va06.2022
Skills
- Reservations management
- Operations oversight
- Guest Relations
- Hospitality and accommodation
- Financial records oversight
- Team training
- Microsoft Word
- Tech-savvy
- Task prioritization
Timeline
Front Desk Supervisor
Country Inn and Suites
06.2022 - Current
Front Desk Agent
Country Inn and Suites
04.2021 - 10.2021
Cashier
Walmart
11.2020 - 04.2021
Bachelor of Arts (B.A.) - Psychology and Business -
Bridgewater College
High School - NA -
Highland Country Public School
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