Cassidy Akatyszewski
Rochester
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Dunkin' Donuts. Proven expertise in cash handling and order processing, enhancing operational efficiency. Recognized for exceptional interpersonal communication and training abilities, fostering a collaborative environment that drives success and elevates customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Rochester
02.2024 - Current
- Provided excellent customer service in a fast-paced food environment.
- Maintained cleanliness and organization of the dining area and kitchen stations.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled cash transactions and processed orders accurately at the register.
- Assisted in training new crew members on company policies and procedures.
- Followed health and safety guidelines to ensure food quality standards were met.
- Served food quickly for positive guest experiences.
Shift Manager
Claire's
Holyoke
2022 - 2023
- Supervised daily operations, enhancing workflow and optimizing staff productivity.
- Managed daily cash intake, accurately counting registers and reconciling profits.
- Monitored inventory levels, coordinating with management to ensure timely restocking.
- Communicated with other shift managers to facilitate continuum of customer service.
- Conducted regular safety checks to uphold workplace compliance and security measures.
Bartender
Rounders Sports Bar & Grill
Manchester
01.2021 - 01.2022
- Serving cocktails and mixed drinks
- Recommended beer selections to enhance customer experience
- Ensured timely delivery of food orders for customer satisfaction
- Organized bar inventory and maintained cleanliness
- Closing and open shift
- Accurately handled cash transactions to maintain financial integrity
Assistant Manager
Dunkin' Donuts
Somersworth
01.2019 - 01.2020
- Delivered training for staff to improve product knowledge and elevate customer service.
- Created work schedules to optimize store coverage during peak hours.
- Sourced additional staff to ensure adequate store coverage during peak hours.
- Conducted weekly store inventory to maintain stock accuracy and availability.
- Managed store access as key holder, ensuring safety protocols were followed.
- Completed daily paperwork to ensure compliance with company standards.
- Opening and closing shifts
Front Desk Receptionist
Elements Massage
Somersworth
01.2018 - 01.2019
- Handled inbound and outbound calls for appointment scheduling and debt collection
- Coordinated appointment cancellations and rescheduling to optimize client flow
- Organized customer appointment times
- Performed cleaning duties to maintain a welcoming and organized front desk environment
- Obtained and digitized health forms
Starbucks Barista
Target
Somersworth
01.2017 - 01.2018
- Handled sales transactions efficiently to enhance customer experience
- Preparing drinks and food
- Ensured accurate cash totals through diligent reconciliation
- Maintained store and back areas to support a clean and organized environment
- Operated efficiently in busy environment
Barista/Cashier
Aroma Joes
Somersworth
01.2016 - 01.2017
- Provided customer service to address inquiries and resolve issues, enhancing overall client satisfaction
- Conducted money drawer changes to maintain accurate financial transactions.
- Managed shop opening and closing procedures to maintain security and order.
- Performed daily cleaning and maintenance to ensure store cleanliness and organization
- Conducted training classes to equip new staff with essential skills
Customer Service Representative
Chameleon Group
Portsmouth
01.2018 - 08.2018
- Engaged potential customers through cold calls, generating leads for sales opportunities.
- Gained daily product knowledge to improve customer service interactions.
- Executed sales strategies to enhance revenue and foster client engagement.
Education
Criminal justice - Associates Degree
Southern New Hampshire University
Remote11-2025
High school diploma -
Somersworth High School
Somersworth, NH01-2018
Skills
- Order processing
- Cash handling
- Food allergen awareness
- Barista expertise
- Culinary techniques
- Bartending expertise
- Café operations
- Coffee knowledge
- Client management
- Customer support excellence
- Team leadership
- Time management
- Multitasking skills
- Microsoft Excel proficiency
- Microsoft Outlook proficiency
- Google Workspace familiarity
- Data entry accuracy
- File organization skills
- Social media marketing strategies
- Interpersonal communication
- Organizational skills
- Team collaboration
- Host/hostess experience
- QuickBooks proficiency
- Spirits knowledge
Certification
Driver's License
Timeline
Crew Member
McDonald's
02.2024 - Current
Bartender
Rounders Sports Bar & Grill
01.2021 - 01.2022
Assistant Manager
Dunkin' Donuts
01.2019 - 01.2020
Front Desk Receptionist
Elements Massage
01.2018 - 01.2019
Customer Service Representative
Chameleon Group
01.2018 - 08.2018
Starbucks Barista
Target
01.2017 - 01.2018
Barista/Cashier
Aroma Joes
01.2016 - 01.2017
Shift Manager
Claire's
2022 - 2023
Criminal justice - Associates Degree
Southern New Hampshire University
High school diploma -
Somersworth High School