Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassidy Albright

Burnham,PA

Summary

  • Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Geisinger Lewistown Hospital
10.2022 - 04.2024
  • Greeted and assisted patients with check-in procedures.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Facilitated communication between patients and various departments and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Health Services Manager

U.S. Air Force Reserve
08.2020 - 09.2025
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Assisted with regulatory issues such as compliance.
  • Analyzed current programs to determine effectiveness.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.

Patient Access Representative

Geisinger Medical Group
04.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Education

High School Diploma -

Mifflin County High School
Lewistown, PA
06.2019

Skills

  • Customer Service
  • Phone and Email Etiquette
  • Excellent Communication
  • Information Collection
  • Patient Registration
  • Medical Terminology
  • Multitasking and organization
  • Healthcare systems navigation
  • Team collaboration

Certification

BLS Certified


Leadership Training - Feb. 2025


CPC-AAPC-Expected completion by 12/2025

Timeline

Patient Access Representative

Geisinger Medical Group
04.2024 - Current

Patient Access Representative

Geisinger Lewistown Hospital
10.2022 - 04.2024

Health Services Manager

U.S. Air Force Reserve
08.2020 - 09.2025

High School Diploma -

Mifflin County High School

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