Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Barr

Kennard,IN

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Transworld
07.2024 - 05.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Managed timely and effective replacement of damaged or missing products.

Technical Support Specialist

Netfor INC
12.2023 - 06.2024
  • Provided exceptional customer service skills to address inquiries and resolve issues effectively.
  • Supported users through remote desktop support for technical troubleshooting and problem-solving.
  • Diagnosed and resolved hardware problems by systematically troubleshooting and testing components.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Walked individuals through basic troubleshooting tasks.
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.

Production Operator

Allison Transmission
09.2023 - 12.2023
  • Assembled products efficiently and accurately on the assembly line.
  • Operated various machines to ensure smooth production processes.
  • Enforced strict adherence to safety procedures to prevent workplace accidents.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
  • Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.

Customer Service Rep.

Green 's Lawncare
02.2023 - 06.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended advice to customers, thoroughly explaining details.
  • Input credit and debit card payments in POS system to complete purchases.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated dispatching of drivers to accomplish their duties.
  • Built relationships with customers and community to promote long term business growth.
  • Made training manuals for new employees.

Customer Service Rep.

Alpha Rae Inc. Sub Verida Inc.
09.2022 - 02.2023
  • Recommended advice to customers, thoroughly explaining details.
  • Coordinated dispatching of drivers to accomplish their duties.
  • Data entry, inbound and outbound calls.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Handling pick-ups and drop-offs for customers.

Server

Applebee 's Neighborhood Bar & Grill
03.2022 - 09.2022
  • Previously here before

Production Operator

Avery Dennison
09.2021 - 02.2022
  • Set up and adjusted machines for day-to-day operations.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Loaded supplies into machines by hand or by hoist.
  • Prepared machines for daily use by calibrating and performing preventive maintenance.
  • Documented production information via daily system logs and discussed issues with management.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Used forklifts and clamp trucks to complete tasks and transport items.

Assistant Routing Manager, Sales Assistant, Customer Service Rep.

Lawn Pride Inc
01.2019 - 06.2021
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated dispatching of drivers to accomplish their duties.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Data entry, handling inbound and outbound calls.
  • Helping the routing manager complete technician packs for the next day
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended advice to customers, thoroughly explaining details.
  • Input credit and debit card payments in POS system to complete purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Built relationships with customers and community to promote long term business growth.

Server/Waitress

Applebees
03.2018 - 06.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Customer Service Representative

Renaissance Life and Health Insurance Group
10.2016 - 03.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Spent ample time with each customer, verbally reviewing and explaining their benefits and claim information for client comprehension.

Education

High School Diploma -

Greenfield - Central High School
Greenfield, IN
01.2014

Skills

  • Active Listening
  • Communication Skills
  • Fast Learner
  • Listening skills
  • Microsoft Excel
  • Multitasking
  • Fast Learner
  • Dedicated worker
  • Multi Tasking
  • Phone Skills
  • Customer complaint resolution
  • POS system operation
  • Refunds and exchanges
  • Product knowledge
  • Problem resolution
  • Team collaboration
  • Guest services
  • Complaint handling

Timeline

Customer Service Associate

Transworld
07.2024 - 05.2025

Technical Support Specialist

Netfor INC
12.2023 - 06.2024

Production Operator

Allison Transmission
09.2023 - 12.2023

Customer Service Rep.

Green 's Lawncare
02.2023 - 06.2023

Customer Service Rep.

Alpha Rae Inc. Sub Verida Inc.
09.2022 - 02.2023

Server

Applebee 's Neighborhood Bar & Grill
03.2022 - 09.2022

Production Operator

Avery Dennison
09.2021 - 02.2022

Assistant Routing Manager, Sales Assistant, Customer Service Rep.

Lawn Pride Inc
01.2019 - 06.2021

Server/Waitress

Applebees
03.2018 - 06.2019

Customer Service Representative

Renaissance Life and Health Insurance Group
10.2016 - 03.2018

High School Diploma -

Greenfield - Central High School

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