Jeffrey Prusko
Chicago,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Staff and Administrative Support Coordinator
Center Home for Hispanic Elderly
10.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Responsible for creating and maintaining schedules for skilled nursing staff, as well as addressing and managing call-offs promptly to ensure adequate staffing and consistent quality care.
- Served as a liaison between clients and internal teams, facilitating clear communication channels for project success.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Utility Clerk Supervisor
Butera Market
08.2018 - Current
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Contributed to ongoing training programs for new hires improving overall team competency levels within the organization.
Client Relationship Officer
Work Vector Marketing
02.2017 - 05.2017
- Developed lasting relationships with both internal and external partners, fostering an environment of collaboration and mutual support for achieving shared goals.
- Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
- Demonstrated strong sales performance by consistently meeting or surpassing established sales goals
Education
Bachelor of Business Administration -
Northeastern Illinois University
05.2022
International Baccalaureate Program - Diploma -
William Howard Taft High
Chicago, IL06.2017
Skills
- Project Management
- Team Building
- Critical Thinking
- Business Planning
- Problem Solving
- Time Management
- Customer Service
- Administrative Procedures
- Verbal Communication
- Team Leadership
- Motivational Leadership
- Staff Development and Training
Proficient In
- Microsoft Office Suite
- Microsoft Project
- Google Docs
- R Project
References
Personal & Professional available upon request
Volunteer Experience
- Light the Night - Fundraiser & Walker
- Feed Our Starving Children
- Relay for Life - Fundraiser & Walker
Timeline
Staff and Administrative Support Coordinator
Center Home for Hispanic Elderly
10.2021 - Current
Utility Clerk Supervisor
Butera Market
08.2018 - Current
Client Relationship Officer
Work Vector Marketing
02.2017 - 05.2017
Bachelor of Business Administration -
Northeastern Illinois University
International Baccalaureate Program - Diploma -
William Howard Taft High
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