Cassidy Baschke
Cyber Warfare Officer
Phoenix,AZ
Summary
Experienced and accomplished student who holds a Top Secret / SCI clearance and over five years of experience. Looking to leverage background in lead roles such as customer relations, base defense, and cyber offensive/defensive operations into an experienced development role. Knowledgeable of various operating systems and information technology applications. Passionate and motivated with a drive to accomplish anything.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Cyber Warfare Officer
Arizona Army National Guard
11.2022 - Current
- Manages Cyber and Electromagnetic Activities (CEMA) Cell within 158th Maneuver Enhancement Brigade.
- Integrates, plans, synchronizes, and executes cyber operations within large-scale military tactics and missions.
- Maintains active TS/SCI Security Clearance to work on U.S. Army cyber mission sets.
Reset Production Controller
Department Of Defense
08.2019 - 08.2020
- Create, maintain, audit and distribute multiple Excel spreadsheets to monitor the process of the incoming, outgoing and in shop equipment totaling over 3,000 pieces of equipment.
- Oversee progress between all departments within CSMS who supports the Arizona Army National Guard, to include but not limited to, small arms, optics and calibration shop.
- Provide guidance and maintain a level of accountability of equipment on Global Combat Support System (GCSS) through Special Access Program (SAP) which is the automated logistics system for the United States Army.
- Liaison between all departments within CSMS and
customers to ensure clear and concise communication to minimize complications and miscommunication between the customers and maintenance crew.
Base Defense Operations Controller
Department Of Defense
09.2018 - 05.2019
- NCOIC of all work orders, appointments, logs, and maintenance of CROWS as well as the first shift for base operations and security for the perimeter.
- Operate the BETSS-C (RAIDS) camera and monitors for possible and actual threats throughout multiple security operations.
- Maintenance/monitoring perimeter cameras, interior cameras and Blue Force Tracker (BFT).
- Managed NKC alert system and provided threats and instructions, receiving and disseminating reports from ECPs of threats and irregularities.
- Provide oversight of CROW system operators, maintain a daily log of significant information pertinent to follow on shifts, and monitoring the MIR-Chat UAS detection system.
- Maintain serviceability to ensure each piece of equipment was fully mission capable; overall totaling $1.2 million for equipment.
Customer Relations Team Leader
Verizon Wireless
07.2015 - 10.2017
- Manage a team of customer service representatives, estimated 8-10 teams.
- Handle escalated customer service or technical support calls.
- Connect, discover, recommend, and close each call with a positive resolution while considering the
company metrics. - Implemented an Excel spreadsheet with daily, weekly, and monthly stats for the team and individual strengths and weaknesses.
- Review team members call quality with 3 improves and end with 2 sustains. This helped improve their productivity and abilities.
- Worked with Oracle Cloud Infrastructure (OCI), Code Division Multiple Access (CDMA) and Global System for Mobiles (GSM) channel access.
Customer Service Representative
Verizon Wireless
01.2014 - 07.2015
- Worked with 60-100 customers per 8 hour work day.
- Connect, discover, recommend, and close each call with a positive resolution while considering the company metrics.
- Work diligently to build customer relationships to earn their loyalty and trust while resolving the issue at hand.
Education
Bachelor of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ 08.2020 - 04.2023
9-month Technical Course/Cyber Operations -
Cyber Basic Officer Leader Course (CyBOLC)
Ft Eisenhower, GA 10.2023 - Current
Skills
Incident Response Management
undefinedAccomplishments
- Hand-selected to serve as the Cyber Warfare Officer in the Arizona Army National Guard; tasked to establish a cyber presence from the ground-up.
- Dean's List for studies at Grand Canyon University for 3 consecutive years.
Timeline
9-month Technical Course/Cyber Operations -
Cyber Basic Officer Leader Course (CyBOLC)
10.2023 - Current
Cyber Warfare Officer
Arizona Army National Guard
11.2022 - Current
Bachelor of Science - Cybersecurity
Grand Canyon University
08.2020 - 04.2023
Reset Production Controller
Department Of Defense
08.2019 - 08.2020
Base Defense Operations Controller
Department Of Defense
09.2018 - 05.2019
Customer Relations Team Leader
Verizon Wireless
07.2015 - 10.2017
Customer Service Representative
Verizon Wireless
01.2014 - 07.2015
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