Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Blair

Ponder

Summary

Hospitality professional with extensive experience in front-of-house training and team development. Proven track record of implementing effective training programs that bolster staff competence and customer service standards. Known for fostering collaborative team environments and adapting swiftly to dynamic operational needs, with strengths in communication, leadership, and problem-solving.

Overview

9
9
years of professional experience

Work History

Front of House Trainer

Darden
09.2016 - Current
  • Reduced employee turnover by implementing effective training programs for new hires.
  • Enhanced overall team morale by recognizing outstanding employee performance and rewarding exceptional efforts.
  • Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
  • Conducted ongoing assessments of staff competencies to determine areas needing additional support or attention.
  • Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
  • Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
  • Coordinated cross-training initiatives among different departments, promoting versatility among team members.

Education

No Degree - General Studies

North Central Texas College
Gainesville, TX

Skills

  • Food safety
  • Cash handling proficiency
  • Guest relations
  • Task delegation
  • Upselling strategies
  • Conflict resolution
  • Training and coaching
  • Quality control
  • Order accuracy
  • Hiring
  • Health code compliance
  • Point of sale systems

Timeline

Front of House Trainer

Darden
09.2016 - Current

No Degree - General Studies

North Central Texas College

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