Cassidy Bonar
Terre Haute,IN
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
CCMA
Union Hospital- Union medical group/OBGYN
Terre Haute, IN
06.2022 - Current
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Performed laboratory tests such as urinalysis, and Group B strep swaps following established protocols.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Administered injections per physician orders while adhering to all safety guidelines.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Responded quickly to emergency situations according to established protocols.
- Documented all activities accurately into electronic medical records system.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Participated actively in team meetings discussing new protocols or changes in policies and procedures.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Contacted medical facilities to schedule patients for admission.
Tasting Room Associate
WaterTower Estates Winer
Terre Haute, IN
10.2023 - Current
- Provided customers with detailed information about the winery's products and services.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Maintained a clean and organized work area in accordance with health code regulations.
- Performed cash register transactions accurately and efficiently.
- Assisted in creating promotional materials for upcoming events or new products.
- Created an inviting atmosphere for customers by displaying merchandise attractively and engaging them in conversation about their interests.
- Ensured compliance with all applicable laws concerning alcohol sales and service.
- Processed customer orders quickly and accurately while maintaining excellent customer service standards.
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
- Conducted weekly inventory of stock items to assess needs for reordering.
- Answered incoming calls promptly and directed inquiries appropriately.
- Utilized social media outlets such as Twitter, Facebook and Instagram to promote the winery's brand and offerings.
- Checked IDs when necessary to ensure legal age requirements were met prior to serving alcohol.
- Collaborated effectively with colleagues in order to provide outstanding customer service experiences.
- Provided tasting samples in alignment with winery standards.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Caregiver
Karen's Kids Daycare & Preschool
Terre Haute, IN
04.2019 - 06.2022
- Assisted with meal planning to meet nutritional plans.
- Developed and implemented lesson plans based on the ages and abilities of class children.
- Secured indoor and outdoor premises to protect children under care.
- Improved group and individual behavior by employing positive management strategies.
- Balanced schedules to provide optimal rest, play, and educational periods.
- Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
- Organized and planned age-appropriate lessons involving reading, crafts, music, and movement.
- Discussed new developments, misbehavior, and concerns with parents or guardians.
- Enforced rules to teach manners and maintain a safe environment.
- Led children in tidying up, handwashing, and completing their homework. to teach responsibility.
- Cared for up to 35 children ranging in age from 5 to 12.
- Delivered direct, supervised care to groups of children between ages 5 and 12.
- Provided nurturing and appropriate environment for children ranging in age from 5 to 12.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Maintained organized and clean classroom and work areas.
- Communicated with parents or guardians about daily activities, behaviors, and upcoming events.
- Assisted children in the development of social, communication, and problem-solving skills.
- Kept children safe and secure at all times.
COVID-19 Screener
Union Hospital
Terre Haute, Indiana
12.2020 - 03.2021
- Screened employees and visitors using a specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Offered protective masks and face shields to guests.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Education
Some College (No Degree) - Nursing
Ivy Tech Community College
Terre Haute, iN05-2025
High School Diploma -
Clay City Jr-Sr High School
Clay City, IN12.2019
Skills
- Community integration
- First aid and safety
- Client documentation
- Community activities
- Behavior redirection
- Proper phone etiquette
- Hard working
- Communications
- First Aid/CPR
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Patient-focused care
- Stocking supplies
- Adaptable
- Patient bathing
- Compassionate
- Vital signs monitoring
- Clinical Documentation
- Immunization Administration
Timeline
Tasting Room Associate
WaterTower Estates Winer
10.2023 - Current
CCMA
Union Hospital- Union medical group/OBGYN
06.2022 - Current
COVID-19 Screener
Union Hospital
12.2020 - 03.2021
Caregiver
Karen's Kids Daycare & Preschool
04.2019 - 06.2022
Some College (No Degree) - Nursing
Ivy Tech Community College
High School Diploma -
Clay City Jr-Sr High School
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