Cassidy Bray
Newcastle,CA
Summary
My name is Cassidy Bray, and I have extensive experience within the customer service field. I am able to multitask between calls and data entry throughout my days, as well as have excellent leader skills when work gets busy. My experience also ranges from serving the public such as taking care of customers and serving food, to handling cash transactions. Organization but also being on-top of work at any point of the day is the most important part of being a efficient team leader.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Total Monitoring Services
Sacramento, CA
01.2026 - Current
- Maintained accurate records of alarm activity and response times.
- Collaborated with team members to improve response protocols.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
Elderly Caregiver
IHSS
Sacramento, CA
08.2023 - 01.2026
- Provided compassionate care to elderly clients, ensuring comfort and safety in daily activities.
- Administered medications as prescribed, maintaining accurate records for compliance and safety.
- Implemented strategies to improve client engagement through social activities and exercises.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Server
IHOP
Rocklin, CA
01.2024 - 08.2025
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in training new servers on menu items, service techniques, and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest comfort and safety.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Recommended menu items based on customer preferences to boost sales and satisfaction.
Server
IHOP
Sacramento, CA
05.2023 - 12.2023
- Provided exceptional customer service, ensuring timely and accurate order fulfillment.
- Trained new team members on menu items and service standards.
- Managed cash register operations, maintaining accuracy in transactions.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Education
High School Diploma -
Mesa Verde High School
Citrus Heights, CA06-2021
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Customer communications
- Spanish fluency
- Managing incoming phone communications
Languages
Spanish
Professional Working
Timeline
Call Center Representative
Total Monitoring Services
01.2026 - Current
Server
IHOP
01.2024 - 08.2025
Elderly Caregiver
IHSS
08.2023 - 01.2026
Server
IHOP
05.2023 - 12.2023
High School Diploma -
Mesa Verde High School