Cassidy Britton
Indianapolis,IN
Summary
Broad experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability with Microsoft Office, including Excel. Seeking to utilize proficiencies to complete tasks, create or maintain efficient systems. Reliable and possess ability to quickly adapt to new tasks and environments.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator
Bailey and Wright Dentistry
Indianapolis, IN
09.2023 - 01.2025
- Used superior customer service in interactions with patients in a dental office, both in person and over the phone.
- Daily, sent insurance claims, investigated insurance denials by reading through claim history
- Used critical thinking skills to provide information to insurance companies that will allow each claim to be paid quickly and accurately.
- Checked patients in, scheduled appointments, answered questions, communicated information about insurance claims or charges for dental services.
- Organized information by using spreadsheets, databases or word processing applications.
Server/Bartender
Columbia Club/Bocca/BluPoint Oyster House
02.2022 - 09.2023
- Worked collaboratively among small and large teams of coworkers to provide a great experience for all guests.
- Operated various POS systems, adjusting to new programs as needed
- Built rapport with customers, maintaining efficiency and accuracy in communicating menu and wine list
- Took initiative when opening and closing bar independently
HR Coordinator/Staff Support Specialist/Direct Support Professional
Outside The Box, Inc
Indianapolis, IN
10.2012 - 12.2021
- Held three positions throughout employment; began as Direct Support and left the company as Coordinator of Human Resources.
- Managed office staff by recruiting, preparing orientations, and training employees.
- At every level of employment, attended client meetings designed to find best, most person-first solutions for supporting clients.
- Performed payroll biweekly for as many as 60 hourly and salaried employees, including accurate input of bonuses, garnishments and other customizations.
- Managed three employees, meeting with each weekly to promote goal-attainment and professional growth.
- Exhibited strong organizational skills to manage multiple projects simultaneously.
Education
Graduate -
Midwest Bartending School
01.2021
Bachelors of Arts - Anthropology
University of Illinois
Urbana-Champaign01.2011
Skills
- Written Communication
- Organizational skills
- Microsoft Office
- Payroll systems
- Training and Development
- Database Maintenance
- Insurance claims processing
References
References available upon request
Affiliations
- 300 hours logged on SeekHealing's Listening Line, a volunteer-run help line
- Currently taking psychology classes at Ivy Tech
- Avid reader
Timeline
Insurance Coordinator
Bailey and Wright Dentistry
09.2023 - 01.2025
Server/Bartender
Columbia Club/Bocca/BluPoint Oyster House
02.2022 - 09.2023
HR Coordinator/Staff Support Specialist/Direct Support Professional
Outside The Box, Inc
10.2012 - 12.2021
Graduate -
Midwest Bartending School
Bachelors of Arts - Anthropology
University of Illinois
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