Cassidy Brown

• Sold tickets to customers in a fast-paced environment, ensuring accurate transactions and providing excellent customer service

• Assisted customers with inquiries about event details, and ticket availability

• Resolved customer complaints or issues regarding tickets promptly and professionally

• Provided information on special promotions or discounts available for certain events or groups

• Trained new employees on ticket selling procedures, customer service standards, and product knowledge

• Utilized strong communication skills to effectively communicate event details and updates to customers in person or over the phone/email

• Maintained confidentiality of sensitive customer information and payment details

Managed transactions for both card and cash payments.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.