Cassidy Canterbury
Adams,MN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cooperative Response Center
Austin, MN
08.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
Customer Service Cashier
Adams Builders Supply
Adams, MN
09.2017 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Education
Associate of Arts - Medical Assistant
Riverland Community College
Austin, MN05.2023
High School Diploma -
Southland Senior High School
Adams, MN05.2021
Skills
- Call center experience
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Team Development
- Staff Training
- Customer Service
- Phlebotomy
- Specimens collection and processing
- HIPAA Compliance
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Cooperative Response Center
08.2023 - 05.2024
Customer Service Cashier
Adams Builders Supply
09.2017 - 07.2023
Associate of Arts - Medical Assistant
Riverland Community College
High School Diploma -
Southland Senior High School
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