CASSIDY CASTILLE
Fort Lauderdale
Summary
High-achieving medical sales professional with proven track record of driving growth and building strong client relationships. Experienced in a variety of clinical and procedural settings, including HOPD, ASC, and physician offices. Adept at identifying opportunities, managing accounts, and developing strategic plans to meet business goals. Known for collaborative approach and adaptability in dynamic environments, ensuring consistent results and team success. Looking to pursue role as a hospital surgical rep.
Overview
5
5
years of professional experience
Work History
Territory Account Specialist
Novartis
01.2024 - Current
- Finished Q3 and Q4 over 100% to goal
- Team ranking - ranked in top 20% of company currently
- Entire sales force underwent reorganization due to loss of patent on product
- Orchestrated team to proactively customer needs and provide appropriate access support
- Developed and implement strategic and dynamic business plans that
address unique market needs and enhance results - Demonstrated strong and consistent sales performance that exceeds
forecast and expectations related to product goals. - Worked collaboratively with teammates and the internal team by gathering, analyzing, and providing regular updates around market data, customer feedback, and competitor insights to help shape strategy
- Facilitated clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met
- Applied expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and optimally manage businesses opportunities/challenges
- Analyzed territory market data and trends to gain insights into the local business environment and expand market share
- Conducted product demonstrations and presentations in HOPD and clinic for clients to showcase features, benefits, and value propositions.
- Enhanced company reputation by delivering exceptional customer service, addressing concerns promptly, and resolving issues efficiently.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients'' unique needs.
- Facilitated contract negotiations with prospective clients such as Broward Health and Memorial Regional Hospital resulting in long-term partnerships and increased profitability.
- Improved customer satisfaction by providing timely and accurate product information, quotes, and order processing.
- Analyzed sales trends to identify areas of opportunity for growth within the territory.
- Represented a status-quo disrupting buy-and-bill treatment to cardiologists, endocrinologists, primary care physicians, as well as hospital and office administrators
ENT Territory Manager/Associate Territory Manager
Stryker
01.2022 - 12.2023
- Strategically promoted and sold a wide bag of products including capital equipment as well as disposables to meet customers' needs and enhance the healthcare space
- Met and exceed YTD quota achievement of $1.033 mil; ended year placed #2 for Rookie of the Year
- Awarded first place in Homer Cup Sales Simulation training through mastery of disease state and product information, as well as sales strategy
- Promoted from Associate Territory Manager to Territory Manager 12 months after start date (normal trajectory is 2 months)
- Analyzed territory market data through PowerBI and Definitive Healthcare to gain insight into local business environment
- Utilized this intel to drive pull-through and execute both live and virtual engagements with customers
- Applied expertise and knowledge of marketplace, competitors, industry, and cross-functional activities to anticipate challenges, manage opportunities, and meet and exceed assigned quota
- Forged strong and lasting relationships with key decision makers on HCP level, as well as nurses, administrative staff, and all other office staff members
- Accounts included Jackson, UM, Baptist, Cleveland Clinic, Miami VA, Memorial, Broward, and Westside Regional
- Worked in both the HOPD, ASC, and in-office setting with doctors, nurses, and other staff to problem solve using clinical knowledge, sales tactics, and emotional intelligence
- Became an expert in reimbursement of products to compliantly aid my customers in creating access to revolutionary treatments
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Neuroscience Territory Manager
Eli Lilly and Co.
08.2020 - 01.2022
- Advocated for patients while executing business ownership at the highest level
- Called on primary care physicians and neurologists
- Diligently learned and mastered product information and brand proposition, achieving MVP award in training class
- Became a resource to customers by educating them on product and disease state information, allowing HCPs to make the most informed decision for their patient
- Uncovered customer needs and used creative problem solving to consistently tailor solutions and deliver results
- Utilized analytical data and customer knowledge to design and execute an effective and winning territory business plan
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
ER Scribe
Scribe America
05.2018 - 06.2020
- Partnered with physicians and other medical professionals in multiple specialties to deliver the highest quality care to Emergency Department patients while maintaining composure and thinking strategically in high-stress, acute life-or-death situations
Hostess/Server
Oak
08.2017 - 08.2019
- Maintained a positive attitude and managed time effectively to deliver quality customer service in high-pressure restaurant environment
Sales Intern
Children of America
05.2017 - 12.2017
- Marketed services to prospective customers, successfully closed and renewed numerous contracts
- Exhibited excellent interpersonal skills both in-person and virtually
- Market services through cold calling
- Discretely handle sensitive client information, including personal health records
- Ensure continued customer satisfaction
Education
Bachelor of Arts - Spanish Language And Literature
University of Florida
01-2020
Skills
- Pipeline Coordination
- Client Growth Strategies
- Engaging Sales Presentations
- Thorough Product Expertise
- Business solutions
- Detail-Oriented Approach
- Sales strategy development
- Problem-solving abilities
- Territory management
- Adaptability and flexibility
- Account Based selling
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Territory Account Specialist
Novartis
01.2024 - Current
ENT Territory Manager/Associate Territory Manager
Stryker
01.2022 - 12.2023
Neuroscience Territory Manager
Eli Lilly and Co.
08.2020 - 01.2022
ER Scribe
Scribe America
05.2018 - 06.2020
Hostess/Server
Oak
08.2017 - 08.2019
Sales Intern
Children of America
05.2017 - 12.2017
Bachelor of Arts - Spanish Language And Literature
University of Florida
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