Cassidy Chaplowe
San Antonio,TX
Summary
Multi-tasking Team Leader well-known for executing successful, new Salesforce Implementations initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Team Lead
Banjaxed Solutions
08.2022 - 06.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams with at least 5 members for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Salesforce Administrator
Salesforce
09.2022 - Current
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for endusers.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Litify Solution Architect
Banjaxed Solutions
06.2023 - Current
- Improved solution efficiency by designing and implementing scalable architectures for enterprise law firm clients.
- Reduced system downtime through proactive monitoring, maintenance, and optimization of IT infrastructure.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
Assistant Service Manager
HEB Grocery Store
09.2019 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Household Manager
Versacarry
09.2020 - 03.2021
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
Office Runner
Ellison Firm
08.2019 - 04.2020
- Enhanced team productivity with timely delivery of documents and materials to appropriate departments.
- Ensured accurate inventory management by routinely checking stock levels, ordering supplies, and organizing storage areas.
Service Manager
Chipotle
05.2016 - 09.2019
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Cashier
Panera Bread
03.2015 - 11.2015
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Political Science and Government
Texas A&M University
College Station, TX12.2019
Skills
- Organizational Development
- Leadership Development
- Software Development
- New Business Development
- Research and Development (R&D)
- Effective communication
- Critical thinking
- Performance Improvement
- Production Monitoring
- Adaptability
- Technical Support
- Analytical Thinking
Certification
- Salesforce Administrator Certification - 2022
Timeline
Litify Solution Architect
Banjaxed Solutions
06.2023 - Current
Salesforce Administrator
Salesforce
09.2022 - Current
Information Technology Team Lead
Banjaxed Solutions
08.2022 - 06.2023
Household Manager
Versacarry
09.2020 - 03.2021
Assistant Service Manager
HEB Grocery Store
09.2019 - Current
Office Runner
Ellison Firm
08.2019 - 04.2020
Service Manager
Chipotle
05.2016 - 09.2019
Cashier
Panera Bread
03.2015 - 11.2015
Bachelor of Arts - Political Science and Government
Texas A&M University
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