Cassidy Clark
Elizaville,NY
Summary
Dedicated beauty professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Manager of Operations
The Bombshell Lounge
Red Hook, NY
04.2021 - 12.2021
- Managed cash flow, business transactions, banking and accounting processes.
- Educated and explained clients about cosmetic product ingredients and their benefits.
- Recommended and sold variety of company-offered cosmetic services to clients.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Handled and resolved all customers’ queries, promptly and effectively.
- Accomplished multiple tasks within established time frames.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Developed and maintained relationships with customers and suppliers through account development.
Patient Care Advocate
Guardian Veterinary Specialists
Brewster, NY
02.2020 - 03.2021
- Worked with patients and families to develop future plans and discuss care actions.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Connected patients with available community and charitable resources.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Answered central telephone system (over 300 calls per day) and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Customer Service Representative
Love Thy Beast
Hudson , NY
01.2019 - 01.2020
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted available products and services to customers during service, account management and order calls.
- Processed hundreds of invoices each week and mailed documentation to clients
Education
Cosmetology - Cosmetology
Hair On Hudson Academy
Poughkeepsie, NY 09.2020 - 08.2021
High School Diploma -
Pensacola Christian College
Pensacola, FL 01.2014 - 01.2018
Skills
Sales expertise
undefinedTimeline
Manager of Operations
The Bombshell Lounge
04.2021 - 12.2021
Cosmetology - Cosmetology
Hair On Hudson Academy
09.2020 - 08.2021
Patient Care Advocate
Guardian Veterinary Specialists
02.2020 - 03.2021
Customer Service Representative
Love Thy Beast
01.2019 - 01.2020
High School Diploma -
Pensacola Christian College
01.2014 - 01.2018
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