Cassidy Coker
Caldwell,TX
Summary
Detail-oriented and highly organized administrative professional with a background in retail, clerical support, and business operations. Skilled in managing confidential records, customer service, and multi-tasking in fast-paced environments. Recognized for excellent communication, reliability, and a strong work ethic. Seeking to leverage administrative and clerical experience in a dynamic office setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Agent
Caldwell Country Chevrolet
09.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Scheduled appointments accordingly for the customer and the company.
- Answered phone calls and transferred to the department of need appropriately.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
Title Processing Specialist
Reynolds & Reynolds
06.2023 - 09.2025
- Review, verify, and process large volumes of title documents, ensuring compliance with state regulations.
- Maintain accurate electronic records and identify discrepancies in title data.
- Meet production and quality standards to support KPI performance targets.
- Assisted in training new team members on software systems and procedures.
- Work closely with internal teams to resolve documentation issues quickly and accurately.
Retail Associate
Texas Rose Boutique
08.2021 - 04.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed returns, exchanges, and transactions accurately.
- Maintained visual merchandising standards to promote product visibility and appeal.
- Collaborated with team members to manage inventory levels and restock shelves timely.
Pet Sitter Manager
Tender Loving Pet Care
08.2014 - 06.2021
- Managed pet care services including feeding, walking, and administering medications.
- Communicated professionally with pet owners and handled scheduling.
- Ensured animal safety and well-being by monitoring behavior and home environment.
- Supervised pet care staff and coordinated care plans.
Education
Associate of Science - Business Management
Blinn College
Bryan05-2024
High School Diploma -
Porter High School
Porter05-2021
Skills
- Office Administration
- Customer Service & Client Relations
- Document Management
- Scheduling & Time Management
- Microsoft Office Suite ( Word, Excel, Outlook, PowerPoint)
- Attention to Detail
- Verbal & Written Communication
- Data Entry & Record Keeping
- Organization & Prioritization
Certification
Cosmetology License
Timeline
Service Agent
Caldwell Country Chevrolet
09.2025 - Current
Title Processing Specialist
Reynolds & Reynolds
06.2023 - 09.2025
Retail Associate
Texas Rose Boutique
08.2021 - 04.2023
Pet Sitter Manager
Tender Loving Pet Care
08.2014 - 06.2021
Associate of Science - Business Management
Blinn College
High School Diploma -
Porter High School