Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Couch

Gulfport,MS

Summary

Ability to adapt particularly to fast paced environments. Excellent public PR skills Able to communicate ideas efficiently. Able to stay organized and utilize excellent time management skills. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Overview

7
7
years of professional experience

Work History

Front Office Manager

Nicole Jarrell
12.2023 - Current
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Developed procedures to establish accurate and organized check-in and check-out processes.

Registered Behavioral Technician/ Administrative

Wills Way Pediatric Behavioral
08.2022 - Current
  • Implement the best methods of care for children in the field of Applied Behavior Analysis (ABA)
  • Provide care for clients in-home, in-school, and within the clinic in alignment with established care plans
  • Ensure new employees possess adequate training to meet and exceed job responsibilities
  • Observe behavior, collect data, measure client’s independent success, calculate percentages, and report results to employer and client guardians daily
  • Promote the achievement of a greater independence in-home and within the community.

Front Desk Representative

Holiday Inn Express Gulfport, MS
12.2018 - 01.2022
  • Tracked occupancy, projected cancellation, and made reservation adjustments
  • Represented the IHG brand by conducting swift check-ins, ensuring request fulfillment, and offering tailored recommendations to optimize our guest experience
  • Directed team members according to service request and necessary repairs
  • Continuously reached brand standards on reward sign ups
  • GSS scores were continuously above brand standards and hotel was awarded best upcoming new hotel in 2022.

Front Desk Representative

Fairfield Inn Gulfport, MS
01.2017 - 01.2018
  • Tracked occupancy, projected cancellation, and made reservation adjustments
  • Represented the IHG brand by conducting swift check-ins, ensuring request fulfillment, and offering tailored recommendations to optimize our guest experience
  • Directed team members according to service request and necessary repairs.

Education

Bachelor of Psychology -

The University of Southern Mississippi
Gulfport, MS
05.2022

Associate in health - undefined

Mississippi Gulf Coast Community College
Gulfport, MS
05.2020

Skills

  • Oral and writing communication
  • Documentation and control
  • Policy and procedure modification
  • Proposal Writing
  • Advanced in IHG SoftWear
  • Staff Management
  • Hotel information
  • Administrative Support
  • Listening Skills
  • Customer Service
  • Reservation Management
  • Reservations assistance
  • Guest Relations
  • Customer Relations

Timeline

Front Office Manager

Nicole Jarrell
12.2023 - Current

Registered Behavioral Technician/ Administrative

Wills Way Pediatric Behavioral
08.2022 - Current

Front Desk Representative

Holiday Inn Express Gulfport, MS
12.2018 - 01.2022

Front Desk Representative

Fairfield Inn Gulfport, MS
01.2017 - 01.2018

Bachelor of Psychology -

The University of Southern Mississippi

Associate in health - undefined

Mississippi Gulf Coast Community College

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Cassidy Couch