Cassidy Crites

• Managed scheduling, rescheduling, and cancellations of patient appointments to maintain efficient daily operations
• Verified insurance coverage and informed patients of copays, deductibles, and financial responsibilities
• Collected and posted payments, supporting billing processes and maintaining accurate financial records
• Handled high call volume across multiple phone lines while responding to emails promptly and professionally
• Communicated with doctors, attorneys, insurance representatives, and third parties to answer questions and resolve issues
• Ensured providers stayed on schedule and up to date with patient flow throughout the day
• Served as the lead point of contact for front desk operations, resolving escalated issues and maintaining office efficiency
• Troubleshot office issues and coordinated with vendors/customer support to resolve equipment or system problems
• Built strong relationships with patients by providing friendly, helpful, and professional service both in person and over the phone

• Provided high-quality service in a high-volume restaurant and bar setting, including weekends and special events

• Managed multiple tables simultaneously while maintaining service standards

• Recommended cocktails and beers while verifying customer identification in compliance with alcohol regulations

• Trained new bartenders on drink preparation, sanitation protocols, garnishing, and product promotion

• Maintained strict cleanliness and sanitation standards throughout the bar area

• Completed end-of-day accounting duties including cash handling, receipt reconciliation, inventory tracking, and drawer preparation

• Participated in pre-shift meetings to ensure team readiness and service efficiency

• Adjusted work schedule to accommodate peak business hours

• Supervised staff and ensured compliance with company standards for food quality and service

• Addressed and resolved customer complaints professionally using conflict-resolution skills

• Trained new employees on company policies, procedures, and job responsibilities

• Assisted with daily operations including shift oversight and cash handling