Cassidy Crouch
Cincinnati
Summary
Dynamic professional with extensive experience in client consultation and team collaboration, honed at Valenti Salon. Proven expertise in haircutting techniques and customer relationship management, consistently enhancing client satisfaction. Adept at training junior staff and staying ahead of industry trends, driving service excellence in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hairstylist
Valenti Salon
Cincinnati
04.2025 - Current
- Consulted with clients to create personalized hairstyles and treatments that enhance their appearance.
- Performed haircuts, color treatments, and styling services for diverse clientele.
- Educated clients on effective hair care techniques and product usage to improve hair health.
- Trained junior stylists on advanced techniques and customer service skills to elevate overall service quality.
- Stayed updated on industry trends and new styling techniques to enhance services.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Maintained cleanliness and organization of workstations and salon areas.
Server
The Eagle OTR
Cincinnati
08.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Processed orders accurately using point-of-sale systems, ensuring efficient service flow.
- Managed table assignments to optimize service efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation.
- Ensured cleanliness and organization of dining area and utensils, contributing to a welcoming atmosphere.
- Assisted in onboarding and training new team members effectively.
- Restocked supplies to maintain inventory levels.
Server/Bartender
Aces Pickleball Bar and Restaurant
Cincinnati
04.2024 - 07.2025
- Delivered exceptional customer service, enhancing guest experiences in a lively dining environment.
- Crafted cocktails and beverages tailored to customer preferences, ensuring satisfaction and repeat business.
- Managed order entries and ensured accuracy using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with kitchen staff to facilitate timely meal preparation.
- Trained new servers on menu offerings and customer service standards.
- Maintained cleanliness and organization of dining and service areas.
- Managed inventory by tracking supplies and placing orders to ensure consistent availability.
- Supported special events by setting up tables and coordinating service flow.
Professional Healthcare Recruiter
Insight Global Health
Cincinnati
01.2022 - 06.2023
- Cultivated strong relationships with internal and external candidates, fostering positive hiring experiences and improving candidate engagement.
- Conducted phone interviews to evaluate applicants' knowledge, skills, experience, and aptitudes, enhancing candidate selection quality.
- Collaborated with internal teams to streamline recruitment processes, resulting in a more efficient hiring workflow.
- Advertised job opportunities on social media platforms and job boards.
Sales Associate
Vernacular
Worthington
07.2019 - 05.2021
- Utilized product, service, and company policy knowledge to support coworkers and enhance customer experience.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Monitored emerging trends to deliver relevant customer service and guide product selection.
- Created appealing merchandise displays with signage to drive customer sales and reduce overstock.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Soccer Coach
Worthington School District
Worthington
06.2018 - 06.2020
- Coordinated practice and individual training schedules to ensure athletes were game-ready.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Focused on effective training and proper nutrition to help team members become stronger, more agile athletes and successful competitors.
- Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
- Modeled correct actions and instilled discipline to enhance team behavior.
- Instilled love of the sport by helping each player to fully grasp all areas of gameplay.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors on and off field.
Hostess
Eddie George's Grille 27
Columbus
08.2017 - 06.2018
- Coordinated server availability and table turnover, enabling prompt seating decisions to optimize guest flow.
- Monitored guest satisfaction during service walk-throughs, informing staff of specific guest needs to enhance overall experience.
- Communicated hours, wait times, and specials to manage guest expectations and improve overall satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded to customer inquiries regarding hours, seating availability, and current wait times to enhance guest experience.
Education
Licensed Cosmetologist -
Aveda Institute
West Chester03-2025
Bachelor of Arts - Communications
The Ohio State University
Columbus, OH12-2021
Skills
- Haircutting techniques
- Hair coloring expertise
- Cosmetology
- Client consultation
- Product knowledge
- Trend awareness
- Customer relationship management
- Time management
- Team collaboration
- Written and oral communication skills
- Interviewing Clients
- Inventory control procedures
Certification
Cicerone Certified, 2019
Accomplishments
Aveda Earthjam Finalist
Timeline
Server
The Eagle OTR
08.2025 - Current
Hairstylist
Valenti Salon
04.2025 - Current
Server/Bartender
Aces Pickleball Bar and Restaurant
04.2024 - 07.2025
Professional Healthcare Recruiter
Insight Global Health
01.2022 - 06.2023
Sales Associate
Vernacular
07.2019 - 05.2021
Soccer Coach
Worthington School District
06.2018 - 06.2020
Hostess
Eddie George's Grille 27
08.2017 - 06.2018
Licensed Cosmetologist -
Aveda Institute
Bachelor of Arts - Communications
The Ohio State University