Cassidy Culver
Grapeland,TX
Summary
Experienced and proactive professional with a wealth of knowledge in clerical and management roles across diverse industries. Skilled in effectively managing all aspects of business office operations, from scheduling and coordinating staff and external entities to implementing loss prevention and labor management initiatives. Decisive planner with excellent communication and problem-solving abilities, dedicated to streamlining and enhancing overall operations.
Overview
19
19
years of professional experience
Work History
Office Manager
Secure Electric
05.2013 - Current
- Executed multiple administrative tasks including permit acquisition, financial record maintenance and scheduling coordination.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Walker & Walker Funerals & Cremations
02.2022 - 07.2023
- Maintained daily operations of the funeral home, including billing, file management, vendor payments, and supply orders.
- Oversaw entire logistics of funerals, ensuring seamless transition from transport to burial or cremation.
Front Desk Associate
Dickinson Family Chiropractic
05.2009 - 03.2011
- Performed clerical duties to ensure accurate documentation and efficient office operations
- Facilitated patient check-in processes to enhance the overall patient experience and streamline workflow
- Assisted with billing procedures to verify insurance information and ensure prompt payment collection
- Coordinated appointment scheduling to optimize patient flow and maximize clinic efficiency
- Executed multitasking abilities in fast-paced environments to manage competing priorities effectively
- Delivered exceptional customer service skills to address patient inquiries and resolve concerns promptly
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Outpatient Services Coordinator
Clear Lake Regional Medical Center
03.2006 - 05.2009
- Managed patient scheduling to enhance appointment efficiency and optimize clinic resources
- Coordinated comprehensive care by collaborating with multidisciplinary teams to ensure seamless patient transitions
- Verified insurance coverage and benefits to facilitate effective billing processes and minimize patient liability
- Delivered exceptional customer service by addressing patient inquiries and concerns with professionalism and empathy
- Maintained organized and accurate medical records to ensure compliance with regulatory standards and improve patient care
- Facilitated clear communication with healthcare providers to promote continuity of care and timely information exchange
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Certified Medical Assistant - Medical Assistant
Stepful Online
Online, TXMaster of Business Administration - MBA - Business Administration
Purdue University
Online, TXCertification - CNA
Angelina Community College
Crockett, TX01.2005
Diploma -
Midway High School
Woodway, TX01.2003
Skills
- Ability To Work Independently
- Communication Skills
- Detail Oriented
- Google Workspace
- Insurance Claims
- Medical Billing
- Microsoft Excel
- Microsoft Outlook
- Multi Tasking
- Office Management
- QuickBooks Software
- Microsoft Office
- Medical Terminology
- Computer proficiency
Timeline
Office Manager
Walker & Walker Funerals & Cremations
02.2022 - 07.2023
Office Manager
Secure Electric
05.2013 - Current
Front Desk Associate
Dickinson Family Chiropractic
05.2009 - 03.2011
Outpatient Services Coordinator
Clear Lake Regional Medical Center
03.2006 - 05.2009
Certified Medical Assistant - Medical Assistant
Stepful Online
Master of Business Administration - MBA - Business Administration
Purdue University
Certification - CNA
Angelina Community College
Diploma -
Midway High School
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