CASSIDY DANA
Wilkes-Barre,PA
Summary
Customer service-driven professional with a proven track record of delivering exceptional service while fostering a positive and collaborative team environment. Eager to leverage skills and experience to contribute to a dynamic work setting where customer satisfaction is paramount.
Overview
8
8
years of professional experience
Work History
Assoc Inside Sales Representative
PharmaSource Inc/ IQVIA
Moosic
02.2020 - Current
- Conducted outbound calls to existing clients to upsell products or services.
- Developed and implemented strategies to increase sales volume.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Updated and maintained clients office's information to keep records efficient.
- Trained and certified in several pharmaceutical sales programs including Takeda's Vyvanse and Sanofi's Gen Meds.
- Built rapport with past and present clients by providing medical professionals with appropriate medication information, samples, and copay cards.
- Maintained a quality score of 95 or higher.
Quality Assurance Associate
PharmaSource Inc/ IQVIA
Moosic, PA
03.2022 - 10.2022
- Monitored pharmaceutical sales representatives calls to ensure the agents are remaining compliant and providing accuracy while delivering clinical information.
- Skilled in offering effective tips and strategies to sales representatives to help increase their sales results and assist them in facilitating productive conversations.
- Provided team with realiable support and guidance.
- Conducted calibration meetings with management for clients to converse new ideas to improve agents calls and overall sales.
Server
Cracker Barrel Old Country Store
Wilkes-Barre Township
- Current
- Entered orders, delivered food and beverages, and processed payments
- Upheld high sanitation and safety standards while delivering and serving food
- Answered phones and took phone orders for customer pick up or delivery
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Greeted all guests with a smile and friendly attitude
- Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas.
Dental Assistant
Aspen Dental
Wilkes-Barre Township, PA
09.2019 - 02.2020
- Assisted dentists with conducting procedures such as extractions and root canals
- Documented observations and interventions in the permanent record of each patient
- Scheduled appointments for patients
- Properly sterilize all dental equipment and operatory in accordance with infection control policies
- Prepare operatory rooms for procedures
- Provide efficient patient care
Phlebotomist
Wilkes-barre General Hospitals
Wilkes-Barre
01.2018 - 09.2019
- Retrieved samples from arteries and veins based on the specific patient's factors and requirements of each diagnostic test
- Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process
- Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage
- Continuously classified and filed records to keep the system efficient and all information organized.
Activities Aide
Little Flower
Wilkes-Barre
04.2016 - 01.2018
- Maintained accurate and current forms and schedules outlining information such as class times and the activities of individual participants
- Developed proactive treatment goals and recreational plans based on a skilled assessment of each patient
- Designed programs to encourage socialization, provide entertainment, relaxation and fulfillment in each resident's life.
Education
High School Diploma -
Hanover Area Junior Senior High School
Wilkes Barre06-2014
Phlebotomy Certification -
Jolie Health and Beauty Academy
Skills
- Customer Service
- Teamwork
- Communication
- Efficient in Microsoft platforms such as Word and PowerPoint
- Time management
- Adaptability
- Conflict Resolution
References
References available upon request.
Timeline
Quality Assurance Associate
PharmaSource Inc/ IQVIA
03.2022 - 10.2022
Assoc Inside Sales Representative
PharmaSource Inc/ IQVIA
02.2020 - Current
Dental Assistant
Aspen Dental
09.2019 - 02.2020
Phlebotomist
Wilkes-barre General Hospitals
01.2018 - 09.2019
Activities Aide
Little Flower
04.2016 - 01.2018
Server
Cracker Barrel Old Country Store
- Current
High School Diploma -
Hanover Area Junior Senior High School
Phlebotomy Certification -
Jolie Health and Beauty Academy
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