Cassidy Donadio
Louisville,KY
Summary
Accomplished professional with a proven track record at Southwest Airlines, excelling in customer service, time management, and leadership. Expert in airline software, including Opsuite and Netracer, and adept at conflict resolution. Adaptable and a self-motivated problem solver. Goal oriented and an outstanding team player. Recognized for mentoring teams to exceed customer satisfaction goals and efficiently managing high-pressure situations, demonstrating both hard and soft skills essential for dynamic environments. Interested in offering customers an outstanding travel experience, providing safety, smiles, and support.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
09.2021 - Current
- Delivers hospitality by providing friendly and fun-loving service to maintain a positive relationship with all internal and external customers.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of all procedures and services, creating welcoming, positive experiences.
- Utilized strong problem-solving skills to identify and address customer issues quickly.
- Demonstrated high attention to detail, organization, and management of multiple tasks and movement of our aircrafts simultaneously.
- Assisted in training new hires, including our station leadership, sharing best practices for effective customer service, and how to navigate our many computer systems.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned a reputation for exceeding customer service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective communication and camaraderie.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Participated in regular training sessions to stay current on evolving company policies, safety procedures, and customer service strategies.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Serves as temporary leadership during times of busy operation.
- Ensured timely departures by assisting with boarding procedures and efficiently catering to our customers needs.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
- Coordinated with other ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Passionate about the station's success, customer satisfaction, and creating a positive atmosphere during stressful operations.
- Attended the Hospitality Summit 2024 to learn how to better assist our customers in a fun-loving way, while keeping with company policy and procedure. Bring the information back to station leaders and staff members.
Head Hostess
Anchor Bar
03.2021 - 05.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Studio Coordinator/Driver
Frends Beauty Supply
05.2019 - 09.2020
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for delivery process and purchases.
- Supported artists on set during creative sessions by setting up necessary equipment efficiently while maintaining minimal disruptions.
- Provided administrative support to executive staff, enabling them to focus on strategic decision-making tasks.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Managed inventory levels to ensure adequate stock of popular products, minimizing customer wait times and decreasing out-sourcing the required products.
- Increased sales through effective upselling of makeup products and services.
- Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
- Collaborated with team members to improve store performance, maintaining a professional and welcoming atmosphere for customers.
- Stayed up-to-date with current beauty trends and new product launches, offering knowledgeable advice to clients.
- Communicating with the studio lot operations coordinator to safely and appropriately approach the sound stages and sets while filming is in progress.
- Oversee and track drivers while on runs and drop-offs
Education
Northridge Academy High School
Northridge, CA06.2017
Skills
- Airline Software: Opsuite, Netracer, Amedus, Smartsuite,Cirrus,TLC
- Strong leadership techniques
- Mentoring
- Strategic thinker
- Preforms highly under pressure
- Strong attention to detail
- Proficient in time management
- Conflict resolution
- Excellent organization
- Efficient planner
- Catering to other's specific needs
Timeline
Customer Service Agent
Southwest Airlines
09.2021 - Current
Head Hostess
Anchor Bar
03.2021 - 05.2021
Studio Coordinator/Driver
Frends Beauty Supply
05.2019 - 09.2020
Northridge Academy High School
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