Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Draper

Waco,TX

Summary

Dynamic professional with a proven track record in fast-paced environments, exemplified by exceptional customer service and adept multitasking abilities. Demonstrates hospitality service expertise and active listening, enhancing team efficiency and customer satisfaction. Excelled in roles requiring friendly interaction and operational precision, without relying on numerical achievements for impact.

Overview

2
2
years of professional experience

Work History

Barista

Dutch Bros
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Office Assistant

True Solutions
05.2023 - 08.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Food Runner

ABA
08.2022 - 05.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Education

Bachelor of Science - Apparel Merchandising

Baylor University
Waco, TX
05-2027

Skills

  • Friendly and outgoing
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Hospitality service expertise

Timeline

Barista

Dutch Bros
05.2024 - Current

Office Assistant

True Solutions
05.2023 - 08.2023

Food Runner

ABA
08.2022 - 05.2023

Bachelor of Science - Apparel Merchandising

Baylor University

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Cassidy Draper