Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Dukes

Santa Barbara

Summary

Motivated and dependable professional with many years of customer-facing experience in retail, hospitality, and administrative roles. Skilled in multitasking under pressure, and delivering high-quality service in fast-paced environments. Known for independent problem solving, strong communication, and attention to detail. Seeking to contribute to a dynamic retail support team with a focus on operational efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Bartender/Manager

Bluewater Grill
11.2021 - Current
  • Monitor inventory levels, conduct supply orders, and assist in vendor coordination to support cost control and efficient resource use
  • Supervise daily operations including staff training, scheduling, and team performance to ensure efficient service and alignment with company standards
  • Manage POS systems, daily cash handling, and inventory processes; troubleshoot operational issues to maintain accuracy and workflow continuity
  • Communicate effectively between staff and leadership to implement strategies, resolve escalated issues, and enhance customer satisfaction

Front Desk Associate

Pacific Pain Physicians
03.2023 - 07.2023
  • Delivered exceptional patient service by managing front desk operations with professionalism and efficiency
  • Coordinated appointment scheduling, check-ins, and insurance verification while maintaining compliance with HIPAA standards
  • Supported administrative workflow, ensuring accuracy in records, billing, and overall office communication

Supervisor

Acme Hospitality
06.2021 - 11.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Front Desk Associate/Lead Tour Guide

Piiholo Ranch
04.2017 - 03.2021
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Increased repeat visitors by providing personalized recommendations for additional attractions based on guest interests.
  • Assisted in developing marketing materials showcasing unique aspects of the tours offered, resulting in increased awareness of services among potential customers.

Jewery Designer/Retail Sales Associate

Keani Jewelry
06.2018 - 12.2018
  • Designed and produced all jewelry collections for Keani retail locations.
  • Managed merchandise sales both online and in-store, ensuring smooth transactions and accurate product listings.
  • Oversaw inventory processes and delivered exceptional customer service to maintain a loyal client base.

Education

Associate of Applied Science - Pre-nursing (in Progress)

Santa Barbara City College
Santa Barbara, CA

Skills

  • Team Collaboration
  • Customer service
  • Engaging personality
  • Creative Problem Solving
  • Strong Communication & Listening Skil

Timeline

Front Desk Associate

Pacific Pain Physicians
03.2023 - 07.2023

Bartender/Manager

Bluewater Grill
11.2021 - Current

Supervisor

Acme Hospitality
06.2021 - 11.2021

Jewery Designer/Retail Sales Associate

Keani Jewelry
06.2018 - 12.2018

Front Desk Associate/Lead Tour Guide

Piiholo Ranch
04.2017 - 03.2021

Associate of Applied Science - Pre-nursing (in Progress)

Santa Barbara City College

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