Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Eby

Boise,United States

Summary

Loan specialist with proven expertise in customer service and regulatory compliance looking to leverage skills into a Customer Service Leader position. Achieved high customer satisfaction rates while assisting low-income households and ensuring adherence to industry regulations. Strong analytical skills and attention to detail, with experience in training peers and stakeholders effectively.

Overview

21
21
years of professional experience

Work History

Loan Specialist

USDA Rural Development OPD
Boise, ID
01.2020 - 05.2025
  • Mentored peers to develop best-practice solutions for complex projects.
  • Managed multiple responsibilities while prioritizing tasks effectively.
  • Analyzed applications using customer information systems.
  • Identified errors and missing documentation to provide constructive feedback to customers, ensuring successful applications.
  • Maintained daily communication with lenders regarding compliance requirements and file status.
  • Researched regulation to ensure that good business decisions were made on difficult files.
  • Ensured compliance with federal environmental laws and building codes.
  • Co-authored procedures for USDA loan specialists to standardize processing, exhibiting excellent writing skills.
  • Developed and led stakeholder training and outreach.

Loan Specialist

USDA Rural Development Area Office
Coeur d'Alene, ID
05.2015 - 01.2020
  • Trained a new specialist on the customer tracking platform used for underwriting and loan servicing.
  • Analyzed and determined program eligibility based on regulation, handbook, and program guidance.
  • Provided guidance and technical assistance to customers.
  • Made and serviced home loans and home repair loans/grants.
  • Provided guidance and credit counseling to loan applicants and borrowers exhibiting excellent interpersonal, communication, and listening skills.
  • Analyzed complex financial documents and credit to make sound underwriting decisions.
  • Provided servicing and assistance to the loan portfolio.
  • Led stakeholder and customer training and outreach.

Brewery Improvement Project Internship

Idaho Department of Environmental Quality
Boise, ID
09.2014 - 12.2014
  • I attended the E3 (Economy, Energy, and Environment) Excellence workshop, where I learned about LEAN culture.
  • Applied LEAN knowledge to a local microbrewery to improve processes in terms of financial input and environmental impact.

Geoscience Laboratory Internship

Boise State University
Boise, ID
09.2013 - 12.2013
  • Assisted in research of the nitrogen cycle.
  • Cleaned, measured and tracked over two hundred vials for each sample.

Call Center Service Advisor

U.S. Bank
Coeur d'Alene, ID
10.2011 - 05.2012
  • Clarified credit card terms and conditions to enhance customer understanding.
  • Educated customers on federal guidelines affecting credit accounts.
  • Maintained customer accounts with precise remediation as needed.
  • Responded to phone inquiries regarding lines of credit.

Front Desk Attendant

Kroc Center
Coeur d'Alene, ID
06.2011 - 10.2011
  • Resolved customer inquiries concerning membership and community programs.
  • Reconciled tills at closing; counted tills at opening.
  • Processed membership sales, accepting cash, checks, or credit payments.

Replenishment Associate

Michaels
Coeur d'Alene, ID
06.2011 - 09.2011
  • Received weekly shipments to ensure timely inventory replenishment.
  • Distributed merchandise efficiently to optimize storage and accessibility.
  • Organized stock systematically to enhance retrieval processes.

Emergency Manager

United States Air Force
Shaw AFB, SC
08.2004 - 08.2008
  • Provided effective one-on-one training to Air Force commanders.
  • Mentored subordinate, creating performance plan with weekly check-ins.
  • Developed inventory and maintenance tracking system for equipment valued over $1 million.
  • Edited and instructed courses on chemical, biological, radiological, and nuclear warfare.
  • Coordinated joint training exercises with civilian, federal, state, and military agencies.
  • Examined outdated policies and proposed necessary updates to improve effectiveness.
  • Created and managed comprehensive emergency plans for various scenarios.
  • Assisted in preparation and adherence to fiscal budget requirements.
  • Purchased essential equipment for Emergency Operations Center operations.
  • Scheduled and conducted base-wide disaster preparedness training for more than 1,000 personnel a year.

Education

Bachelor's degree - Environmental Studies

Boise State University
Boise, ID, United States
12.2014

Associate's degree - Emergency Management

Community College of the Air Force
Gunter AFB, AL, United States
05.2008

Skills

  • Customer service and technical guidance
  • Training plans and public speaking
  • Regulatory compliance
  • Procedure development and strategic planning
  • Team collaboration and stakeholder engagement
  • Attention to detail and program eligibility assessment

Timeline

Loan Specialist

USDA Rural Development OPD
01.2020 - 05.2025

Loan Specialist

USDA Rural Development Area Office
05.2015 - 01.2020

Brewery Improvement Project Internship

Idaho Department of Environmental Quality
09.2014 - 12.2014

Geoscience Laboratory Internship

Boise State University
09.2013 - 12.2013

Call Center Service Advisor

U.S. Bank
10.2011 - 05.2012

Front Desk Attendant

Kroc Center
06.2011 - 10.2011

Replenishment Associate

Michaels
06.2011 - 09.2011

Emergency Manager

United States Air Force
08.2004 - 08.2008

Bachelor's degree - Environmental Studies

Boise State University

Associate's degree - Emergency Management

Community College of the Air Force

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