Cassidy Eggleston
Mishawaka,IN
Summary
Motivated bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable bartnder successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Freight Claims
Lippert Components
04.2024 - Current
- Negotiated freight claims with carriers when necessary to recover losses incurred during transit.
- Assisted in maintaining a strong audit trail by accurately documenting all activities related to the management of denied claims.
- Investigated and processed claims swiftly to keep customers satisfied.
- Facilitated prompt payments from insurers by submitting accurate claims documentation and proactively addressing any issues that arose during processing.
- Supported claims management process by providing timely input on coverage determination issues related to underwritten policies.
Server/Bartender
Between The Buns
06.2020 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Cheddars Stratch Kitchen
07.2019 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Penn High School
Mishawaka, IN06.2015
Skills
- Freight Claims
- Freight claims management
- Freight claims handling
- Thorough claims reviews
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Point of sale operation
Timeline
Freight Claims
Lippert Components
04.2024 - Current
Server/Bartender
Between The Buns
06.2020 - 02.2024
Server
Cheddars Stratch Kitchen
07.2019 - 07.2020
High School Diploma -
Penn High School
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