Cassidy Fortier
Pomfret,CT
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Barista
Bakers Dozen
10.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Host
The Hare & The Hound
04.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Bachelor of Science - Accounting
Eastern Connecticut State University
Willimantic, CT05.2026
Associate of Science - Accounting
CT State Community College- Quinebaug Valley
Danielson, CT05.2024
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Sandwich preparation
- New Hire Training
- Excellent math skills
- Adaptable and Flexible
- Reliable and Dependable
Languages
Spanish
Limited Working
Timeline
Host
The Hare & The Hound
04.2021 - 09.2021
Barista
Bakers Dozen
10.2018 - Current
Bachelor of Science - Accounting
Eastern Connecticut State University
Associate of Science - Accounting
CT State Community College- Quinebaug Valley
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