Cassidy Fortman
Warren,Pennsylvania
Overview
15
15
years of professional experience
Work History
Corrections Food Service Instructor
Commonwealth Of Pennsylvania
06.2020 - Current
Food Service Worker
Commonwealth Of Pennsylvania
10.2019 - 06.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Worker
Warren Manor Nursing Home
02.2018 - 10.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Waitress
New Beginnings
01.2015 - 02.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Customer Sales Associate
Bon-Ton
05.2013 - 09.2013
- Collect money from customers, make change, and record transactions on customer receipts
- Greet customers and ascertain what each customer wants or needs
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished.
Boat Rental/ Stand Runner
B.E.I.
07.2009 - 09.2010
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Record details of attendance, sales, receipts, reservations, or repair activities
- Provide assistance to patrons entering or exiting rental boats
- Provide information about facilities, entertainment options, and rules and regulations
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
Education
Bachelor of Arts - Criminal Justice
Edinboro University
High School Diploma -
Eisenhower High School
Skills
- Customer and Personal Service
- Active Listening
- Judgment and Decision Making
- Complex Problem Solving
- Critical Thinking
- Learning Strategies
- Social Perceptiveness
Timeline
Corrections Food Service Instructor
Commonwealth Of Pennsylvania
06.2020 - Current
Food Service Worker
Commonwealth Of Pennsylvania
10.2019 - 06.2020
Food Service Worker
Warren Manor Nursing Home
02.2018 - 10.2019
Waitress
New Beginnings
01.2015 - 02.2018
Customer Sales Associate
Bon-Ton
05.2013 - 09.2013
Boat Rental/ Stand Runner
B.E.I.
07.2009 - 09.2010
Bachelor of Arts - Criminal Justice
Edinboro University
High School Diploma -
Eisenhower High School
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