Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cassidy Gilbert

Wyandotte,MI

Overview

6
6
years of professional experience

Work History

Care Coordinator

Team Wellness Center
09.2024 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

Customer Service Representative

CVS Pharmacy
09.2018 - Current
  • Maintained a balanced cash drawer, handled multiple payment methods securely, actively listened to customers, resolved complaints with empathy, and provided coaching to new hires.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.

Patient Relations Specialist

Grand Rapids Ophthalmology
08.2023 - 07.2024
  • Handled a high volume of calls, entered patient information, provided excellent customer service, resolved patient complaints, and conducted follow-up calls.

Ophthalmic Tech Assistant / Photographer

Tukel Eye Center
02.2022 - 08.2023
  • Performed patient testing, recorded medical information, prepared exam rooms, sterilized instruments, and provided front desk support.

Education

Bachelor of Psychology -

Liberty University
Lynchburg, VA
08.2020

Skills

  • Organizational Skills
  • HIPAA Guidelines
  • Critical Thinking
  • Patient Advocacy
  • Records Management
  • Microsoft Word

Affiliations

  • Tau Sigma National Honor Society, 05/17-Present
  • Chi Omega Sorority, 08/01/15, 05/01/16

Timeline

Care Coordinator

Team Wellness Center
09.2024 - Current

Patient Relations Specialist

Grand Rapids Ophthalmology
08.2023 - 07.2024

Ophthalmic Tech Assistant / Photographer

Tukel Eye Center
02.2022 - 08.2023

Customer Service Representative

CVS Pharmacy
09.2018 - Current

Bachelor of Psychology -

Liberty University

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