Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Hagner

Perrysburg

Summary

Compassionate Direct Support Assistant known for high productivity and efficient task completion. Skilled in developing personalized support plans, managing crisis situations, and ensuring safety protocols are adhered to. Excel in communication, empathy, and problem-solving to enhance quality of life for individuals in care. Prioritize respect, patience, and active listening to foster positive environments and support individual goals.

Overview

6
6
years of professional experience

Work History

Direct Support Assistant

WNYDDSO
Perrysburg
07.2021 - Current
  • Assisted client with personal hygiene, mobility and transportation.
  • Observed changes in behavior or physical health conditions; reported any concerns immediately to supervisor.
  • Recorded client status progress and challenges in logbooks and reports.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Encouraged clients to participate in meaningful activities within the community.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Transported clients to doctor's appointments and errands.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Performed light housekeeping duties such as laundry, changing bed linens, dusting furniture, vacuuming floors.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Assistant Manager

7 Eleven Store
Cheektowaga
08.2019 - 06.2021
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Completed day-to-day duties accurately and efficiently.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Greeted customers to determine wants or needs.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Managed inventory levels, ensuring optimal stock availability.

Paid Summer Intern

ECMC Hospital
Buffalo
06.2019 - 08.2019
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Managed household errands and other essential duties.

Education

Some College (No Degree) - Nursing

D'Youville
Buffalo, NY

Skills

  • Medication administration
  • Client support
  • Hygiene assistance
  • Recreational activities
  • Housekeeping tasks
  • Daily living support
  • ADL support
  • Compassionate caregiving
  • Charting and documentation

Timeline

Direct Support Assistant

WNYDDSO
07.2021 - Current

Assistant Manager

7 Eleven Store
08.2019 - 06.2021

Paid Summer Intern

ECMC Hospital
06.2019 - 08.2019

Some College (No Degree) - Nursing

D'Youville

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Cassidy Hagner