Cassidy Hall
Roanoke,VA
Summary
As a recent college graduate I am proficient in marketing strategies and digital marketing, skills which I acquired through my education. Along with that I am a dynamic customer service professional with experience at Wells Fargo and Kroger, adept at problem resolution and active listening. I have a proven ability to enhance customer satisfaction through effective conflict resolution and product knowledge. Recognized for maintaining professionalism under pressure, leading to improved client retention and positive feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Customer Service Escalation Specialist
Wells Fargo
Roanoke, VA
03.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Maintained knowledge of product offerings to better assist customers and enhance their experience.
- Adapted to various customer service situations, demonstrating flexibility in handling diverse inquiries.
- Engaged with customers empathetically, building rapport and fostering positive relationships for future interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Produce Department Supervisor
Kroger
Roanoke, VA
08.2024 - 02.2025
- Managed daily inventory levels to ensure product availability and freshness.
- Trained team members on proper handling and storage of produce items.
- Monitored quality standards to maintain compliance with food safety regulations.
- Coordinated with suppliers to optimize delivery schedules and reduce waste.
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Collaborated with store management to achieve overall store goals and targets.
Ecommerce/ Produce Clerk
Kroger
Roanoke, VA
02.2020 - 12.2024
- Ensured freshness and quality of produce through regular inspections and adherence to safety standards.
- Assisted customers by providing knowledgeable recommendations on fruits and vegetables, enhancing their shopping experience.
- Operated inventory management systems to track stock levels and assist in maintaining optimal product availability.
- Collaborated with team members to restock shelves efficiently, ensuring displays were attractive and well-organized.
- Fulfill customer online grocery orders in an organized and timely way
Deli Clerk
Food City
Radford, VA
08.2023 - 04.2024
- Assisted customers with deli selections, ensuring personalized service and satisfaction.
- Maintained cleanliness and organization of deli displays, enhancing product visibility.
- Operated slicing equipment efficiently while adhering to safety standards.
- Collaborated with team members to restock inventory and manage product rotation.
- Monitored food quality and freshness, reporting discrepancies as needed.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Education
Bachelor of Science - Marketing
Radford University
Radford, VA05-2024
Associate of Science - Business Administration
Virginia Western Community College
Roanoke, VA12-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Microsoft Office Proficiency
- Complaint handling
- Conflict resolution
- Product knowledge
- Marketing Strategies
- Digital Marketing
- Computer proficiency
Timeline
Customer Service Representative/Customer Service Escalation Specialist
Wells Fargo
03.2025 - Current
Produce Department Supervisor
Kroger
08.2024 - 02.2025
Deli Clerk
Food City
08.2023 - 04.2024
Ecommerce/ Produce Clerk
Kroger
02.2020 - 12.2024
Bachelor of Science - Marketing
Radford University
Associate of Science - Business Administration
Virginia Western Community College