Cassidy Harris

• Cold calling: Initiating contact with potential customers to pitch services or products.

• Lead generation: Identifying and qualifying potential customers for vacation packages.

• Objection handling: Addressing and overcoming any customer concerns quickly to secure interest, or sales.

Building rapport: Maintaining a clear and courteous tone during customer interactions to establish trust, and a connection with customers to foster engagement.

• Quick thinking: Responding to unexpected questions or challenges effectively by confidently adjusting sales tactics and communication styles based on customer feedback.

Time management: Balancing a high volume of calls while staying focused on sales goals.

• Meeting sales quotas: Consistently achieving or surpassing set performance targets.

• Facility Maintenance & Multi-Site Management: Independently managed the cleaning and upkeep of multiple buildings, ensuring each location met the proper standards.
• Cleaning and Sanitization: Performed comprehensive cleaning tasks across various areas, including offices, restrooms, hallways, and common spaces, while using appropriate cleaning methods and materials.
• Equipment Handling: Operated and maintained cleaning equipment, such as vacuums, ensuring all tools were in good working condition and used safely.
• Inventory Management: Monitored cleaning supplies for multiple sites, ensuring that all necessary materials were available and minimizing waste.
• Safety Protocols: Follow strict safety procedures when handling cleaning chemicals and equipment in compliance with health and safety regulations.
• Time Management & Efficiency: Prioritized and organized cleaning tasks across multiple buildings, ensuring all duties were completed efficiently and on schedule, without compromising quality.
• Waste & Recycling Management: Handled waste removal and recycling processes for all assigned buildings, ensuring proper disposal.

• Food Preparation: Assisted with basic food prep tasks, including assembling orders, and ensuring food quality, freshness, and presentation.
• Hosting and Guest Management: Greeted and seated guests, managed reservations, and maintained an organized seating chart.
• Order Accuracy and Communication: Accurately took and relayed customer orders to the kitchen, ensuring proper communication for order fulfillment.
• Conflict Resolution: Addressed customer concerns and complaints professionally and quickly, finding solutions to ensure guest satisfaction.
• Sales and Up-selling: Promoted menu items, specials, and add-ons, increasing sales while ensuring customers were satisfied with their choices.
• Cleanliness and Organization: Maintained clean dining areas, and ensured a welcoming, tidy environment for guests.

• Customer Service: Provided exceptional service by interacting with customers, addressing concerns, and ensuring a positive experience.
• Teamwork: Worked collaboratively with a variety of team members to meet service goals, especially during peak times, contributing to a positive, efficient work environment.
• Multitasking and Time Management: Balanced multiple tasks, such as taking orders, preparing food, and handling payments, while maintaining quality and speed.
• Problem Solving: Resolved customer issues and ensured satisfaction by addressing complaints promptly and professionally.
• Cash Handling & POS Systems: Operated cash registers and POS systems accurately, managing cash transactions, and providing correct change.
• Attention to Detail: Ensured and maintained accuracy, high standards of cleanliness and top quality for every guest.
• Adaptability: Quickly adapted to new processes, regulations, and tasks, learning efficiently in a constant fast-paced environment.