Summary
Overview
Work History
Education
Skills
Awards
Languages
References
Timeline
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Cassidy Hearn

Cassidy Hearn

Quinlan,TX

Summary

Results-driven Team Leader Manager known for high productivity and efficient task completion. Specialize in strategic planning, team motivation, and conflict resolution, ensuring smooth operational flow. Excel in communication, leadership, and problem-solving, using these soft skills to lead teams toward achieving organizational goals with precision and adaptability.

Overview

5
5
years of professional experience

Work History

Team Leader Manager

Chick-Fil-A
Rockwall, TX
06.2022 - Current
  • I always strived to push and encourage my team to meet weekly goals and times.
  • Answered phone calls regarding inquiries about products or services.
  • Facilitated communication between senior management and staff.
  • Analyzed data trends to identify opportunities for improvement.
  • Resolved conflicts between team members in a timely manner.
  • Promoted a culture of collaboration within the team.
  • Ensured compliance with company policies and regulations.
  • Organized team meetings to discuss progress and challenges.
  • Monitored customer service standards across the organization.
  • Provided guidance, coaching, and feedback to team members.
  • Created and maintained a positive work environment for employees.
  • Assigned and monitored daily tasks for team members.
  • Oversaw daily workloads and workflow for smooth operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer service issues quickly and efficiently.
  • Resolved escalated customer service issues as needed.

Team Member

Chick-Fil-A
Greenville, TX
07.2019 - 05.2021
  • I was a team member which included jobs such as: cashier, headset, customer service, cleaning, food bagging, and other services.
  • Assisted customers with product selection and ordering process.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to maximize productivity and efficiency.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.

Education

Bachelor of Fine Arts - Visual Communication in Design

Texas A&M University Commerce - Dallas
Dallas, TX
05.2024

Skills

  • Performance-driven
  • Customer Service
  • Friendly, Positive Attitude
  • Analytical and Critical Thinking
  • Email and Telephone Etiquette
  • Professional speaking abilities
  • Professional Communication
  • Attention to Detail
  • Call handling
  • Knowledge of management duties and responsibilities
  • Working well with others
  • Responsible
  • Accountable
  • Reliable
  • Creative
  • Fast learner

Awards

Texas A&M University-Commerce: Dean's List Award - Fall- Spring 2022-2024

Chick-Fil-A Remarkable Futures Scholarship 2024

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Team Leader Manager

Chick-Fil-A
06.2022 - Current

Team Member

Chick-Fil-A
07.2019 - 05.2021

Bachelor of Fine Arts - Visual Communication in Design

Texas A&M University Commerce - Dallas

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Cassidy Hearn