Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASSIDY HEWITT

Garden City,United States

Summary

Gained 4 years of working in the workplace experience program. Over ten years of customer service experience. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Strong background in all aspects of customer service and support.

Overview

13
13
years of professional experience

Work History

Workplace Experience Manager

CBRE
Dearborn, MI
05.2023 - Current
  • Company Overview: Ford Account
  • Creating and implementing workplace policies and procedures
  • Build and maintain a positive trusted client relationship
  • Attend regular meetings with employee representatives and perform walk-throughs for interaction; face-to-face contact with employees who have requests and or questions
  • Customer, Project Management and Planning resource in delivery of infrastructure, tenant improvement, move relocation and space approvals
  • Vendor and service contract management for facility service agreements
  • Conduct regular building inspection and janitorial reviews; prioritize and resolve issues
  • Participated in safety walks and evacuation drills
  • Customer communication; updates on building activities, maintenance issues, policies, procedures
  • Act as liaison between trades and building tenants
  • Identify, troubleshoot, and resolve day-to-day issues in the workplace
  • Oversees physical environment of workplace, including design, layout, and amenities
  • Ford Account

Workplace Experience Specialist - Concierge

CBRE
Dearborn, MI
08.2020 - 05.2023
  • Company Overview: Ford Account
  • Maintains a clean and safe working area
  • Assist Workplace Experience Manager in day-to-day operations
  • Responsible for setting up the concierge desk with files and documents required and continuously updating when needed
  • Assist in communication between food service vendors, janitorial, and building management
  • Greet all guests in a courteous and professional manner
  • Provide an exceptional guest experience
  • Successfully assisted in reopening customers collaboration center
  • Assist in providing directions to conference room locations
  • Follow and complete daily and weekly building checklist
  • Superior skills in upholding security practices and preventing unauthorized entries
  • Follow clients COVID-19 policies and procedures
  • Ford Account

Assistant General Manager/Group Sales Manager

Hampton Inn by Hilton
Commerce Township, MI
07.2014 - 07.2020
  • Maintains good relationships with all departments to maximize high quality service to all customers in in a fast and accurate manner
  • Oversee property in absence of General Manager
  • Assist in the day-to-day operation of the hotel front office
  • Greeted all guests in a courteous and professional manner
  • Address customer concerns and complaints
  • Balanced all rebates and other miscellaneous charges
  • Processed credit card and cash transactions
  • Managed all billing and invoices for hotel accounts
  • Monitor labor costs to budget figures
  • Prepared schedules for all employees according to occupancy and revenue
  • Monitored the appearance and performance of the front desk staff
  • Contacted/assist housekeeping or maintenance staff when guests reported problems
  • Answering inquiries about any group block / meeting room
  • Meeting room rentals, billing and payment process, set-up and take down, provided assistance during events
  • Created contracts for group blocks over 10 rooms
  • Shuttle rental, created contract, billing and payment process, and schedule shuttle times
  • Input all groups into OnQ R&I system
  • Created group web links
  • Complete daily / nightly reports
  • Prepared and conducted front desk and all staff meetings
  • Filing all invoices
  • Order Supplies
  • Monitored and responded to all guest reviews on TripAdvisor, Booking.com, Expedia, SALT, etc
  • Ensured sanitary conditions according to health codes and Hilton standards
  • Posted job ads, reviewed resumes, and scheduled interviews

Sandwich Artists PRO

Subway
Plymouth, MI
02.2014 - 08.2015
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Served fresh, hot food with a smile in a timely manner
  • Communicated clearly and positively with co-workers and management
  • Resolved guest complaints promptly and professionally
  • Cut and chopped food items and cooked on a grill or in fryers
  • Prepared and served beverages such as coffee, tea and fountain drinks
  • Quickly and efficiently processed payments and made accurate change
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
  • Assisted management with monthly inventory control and weekly stock ordering

Houseman/ Housekeeper/ Laundry/ Breakfast Attendant

Comfort Inn
Plymouth, MI
08.2013 - 07.2014
  • Hand dusted and wiped clean office furniture, fixtures and window sills
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions
  • Swept and damp-mopped private stairways and hallways
  • Emptied and cleaned all waste receptacles
  • Cleaned and returned vacant rooms to occupant-ready status
  • Informed supervisor when supplies were low
  • Supplied guests with extra towels and toiletries when requested
  • Swept and vacuumed floors, hallways and stairwells
  • Delivered special request items such as cribs to guest rooms
  • Greeted all guests in a courteous and professional manner

Preschool Teacher Assistant

Come Little Children Learning Center
Canton, MI
09.2011 - 08.2013
  • Promoted good behaviors by using the positive reinforcement method
  • Established a safe play environment for the children
  • Encouraged children to be understanding of others
  • Maintained a child-friendly environment with access to outdoor activities
  • Read stories to the children and taught them painting, drawing and crafts
  • Carefully monitored children's play activities
  • Incorporated music and art activities to encourage creativity and expression
  • Supervised circle time, free play, outside play and learning and developmental activities

Education

High School Diploma - Early Childhood Education, Child Development, Nutrition, Health and Child Safety

Plymouth High School
Canton, MI, United States
01.2013

Some college credits -

Schoolcraft College
Livonia, MI, United States

Skills

  • Organized
  • Listening skills
  • Communicates effectively
  • Staff management
  • Staff training
  • Exceptional multi-tasker
  • Inventory control
  • Customer service skills
  • Independent worker
  • Good at following instructions
  • Strong work ethic
  • Training and development
  • Exceptional time management

Timeline

Workplace Experience Manager

CBRE
05.2023 - Current

Workplace Experience Specialist - Concierge

CBRE
08.2020 - 05.2023

Assistant General Manager/Group Sales Manager

Hampton Inn by Hilton
07.2014 - 07.2020

Sandwich Artists PRO

Subway
02.2014 - 08.2015

Houseman/ Housekeeper/ Laundry/ Breakfast Attendant

Comfort Inn
08.2013 - 07.2014

Preschool Teacher Assistant

Come Little Children Learning Center
09.2011 - 08.2013

High School Diploma - Early Childhood Education, Child Development, Nutrition, Health and Child Safety

Plymouth High School

Some college credits -

Schoolcraft College

Similar Profiles

CREATE PROFILE
CASSIDY HEWITT