Cassidy Hohneke
Westfield,IN
Summary
A team-oriented role at a reputable company committed to excellence in service delivery and team member development. Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
7
7
years of professional experience
Work History
Regional Commercial Lines Department Manager – Greater Atlanta Region
PointeNorth Insurance Group/Legacy Risk Solutions, LLC
Atlanta, GA
01.2022 - Current
- Supported a team of 75 commercial lines members, including account service managers, account managers, claims liaisons, and team leads. Assisted in developing a new hire mentor program to facilitate the integration of new team members. Collaborated with agency management to identify and resolve issues, enhancing departmental efficiency. Conducted employee performance reviews and coaching sessions. Led monthly meetings for the regional commercial lines department. Contributed to the transition team for migrating 300 team members from AMS360 and ImageRight to Applied Epic.
Commercial Lines Account Manager
Atlantic Shield Insurance Group/Acrisure LLC
Charleston, SC
01.2020 - 01.2022
- Assisted in managing small business unit operations for agency. Supported daily client servicing and renewal remarketing efforts. Helped manage agency billing processes within Applied Epic management system. Contributed to writing new business proposals and rounding accounts for existing clients. Aided in implementing and collaborating with web-based solution management team.
Commercial Lines Account Manager
MAI Risk Advisors
Augusta, GA
01.2020 - 2020
- Managed agency principal's book of business. Provided comprehensive client servicing from start to finish. Assisted in renewal remarketing using AMS360 management system. Supported training for new insurance team members in account management roles.
Account Manager/Servicing Agent
Veracity Insurance Solutions, LLC/Insurance Canopy, LLC
Pleasant Grove, UT
01.2019 - 2019
- Oversaw retail products unit, managing renewal submissions and client advisement on insurance needs.
- Assisted in developing and integrating departments within new insurance sector, including administrative assistants, brokerage, accounting, and account managers.
Education
Indiana Insurance Property and Casualty License -
The State of Indiana
Bachelor of Science - Sociology
Brigham Young University
Provo, UT01.2019
Skills
- Quality assurance
- Account management
- Performance tracking
- Territory management
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
Timeline
Regional Commercial Lines Department Manager – Greater Atlanta Region
PointeNorth Insurance Group/Legacy Risk Solutions, LLC
01.2022 - Current
Commercial Lines Account Manager
Atlantic Shield Insurance Group/Acrisure LLC
01.2020 - 01.2022
Commercial Lines Account Manager
MAI Risk Advisors
01.2020 - 2020
Account Manager/Servicing Agent
Veracity Insurance Solutions, LLC/Insurance Canopy, LLC
01.2019 - 2019
Indiana Insurance Property and Casualty License -
The State of Indiana
Bachelor of Science - Sociology
Brigham Young University