Reliable management professional with a passion for developing client relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior care and maintaining high standards for client satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Department of Human Services
03.2025 - Current
Managed correspondence, prioritizing urgent communications for leadership review.
Developed and maintained filing systems to enhance document retrieval efficiency.
Processed confidential information while ensuring compliance with privacy regulations.
Trained new administrative staff on office procedures and software applications.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Home Health Aide
Above & Beyond
11.2023 - 03.2025
Provided personal care assistance to clients, ensuring comfort and safety during daily activities.
Administered medications and monitored vital signs, reporting changes to healthcare professionals promptly.
Collaborated with multidisciplinary teams to develop individualized care plans for clients' specific needs.
Trained new aides on best practices in patient care and safety protocols, enhancing team efficiency.
Facilitated communication between clients, families, and healthcare providers, promoting coordinated care efforts.
Maintained accurate records of client progress and health observations, ensuring compliance with regulatory standards.
Assistant Manager
Dollar Tree
06.2023 - 10.2023
Led team in achieving sales targets through effective merchandising strategies.
Developed and implemented training programs for new staff to enhance operational efficiency.
Analyzed inventory levels to optimize stock management and reduce shrinkage.
Collaborated with management on strategic planning initiatives to improve store performance.
Home Health Aide Nurse's Assistant
Community Home Health Services
08.2022 - 06.2023
Assisted patients with daily living activities, promoting independence and comfort.
Collaborated with healthcare teams to develop individualized care plans for patients.
Educated patients and families on health management and wellness practices.
Developed relationships with clients, fostering trust and encouraging adherence to care plans.
Streamlined communication between patients, families, and healthcare providers by serving as a point of contact for all parties involved.
Provided emotional support to patients and their families during difficult times, fostering trust and strong relationships.
Upheld high standards of cleanliness within patients'' homes by conducting thorough cleaning of living spaces, reducing potential health hazards.
Cashier Team Lead
Bill's Cash Saver
08.2020 - 09.2021
Supervised cashier operations, ensuring adherence to company policies and procedures.
Trained and mentored new team members on best practices and customer service standards.
Streamlined checkout processes, enhancing efficiency and reducing wait times for customers.
Managed cash handling procedures, ensuring accurate financial transactions and record-keeping.
Communicated with customers and team members to solve problems.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
General Manager
Dominos Pizza Inc.
02.2017 - 08.2020
Worked as a delivery driver part time, until a management position opened. Then taking on a full time position
Developed training programs to ensure adherence to safety protocols and quality standards.
Directed daily operations to enhance service efficiency and customer satisfaction.
Implemented inventory management systems to reduce waste and optimize stock levels.
Trained and mentored staff to improve performance and maintain high operational standards.
Analyzed sales data to identify trends and adjust strategies for revenue growth.
Job Site Supervisor
Securitas Security Services USA
12.2016 - 08.2017
Began as a flex officer, before being offered a full time position and a team of employees
Supervised daily operations to ensure compliance with security protocols and client requirements.
Trained and mentored team members on effective security practices and emergency procedures.
Coordinated shift schedules to optimize workforce efficiency and coverage at multiple sites.
Conducted regular inspections of premises to identify potential security risks and recommend improvements.
Maintained safe working environments through regular inspections and adherence to safety regulations and guidelines.
IT Business Analyst Team Supervisor at Georgia DHS (Department of Human Services) DCSS (Division of Child Support Services)IT Business Analyst Team Supervisor at Georgia DHS (Department of Human Services) DCSS (Division of Child Support Services)
Social Service Program Planner IV-Opt SS at Department of Human Services-Office of IL Welcoming Centers for Refugee & Immigrant ServicesSocial Service Program Planner IV-Opt SS at Department of Human Services-Office of IL Welcoming Centers for Refugee & Immigrant Services
Chief of Staff at NJ Department of Human Services, Division of Mental Health and Addiction ServicesChief of Staff at NJ Department of Human Services, Division of Mental Health and Addiction Services